Remote Access - Install Team Viewer

Remote PC access for Digicom customers: click here to download our Team Viewer application so we can remotely access your PC and assist you with your IT query.

Digicom Service & Support


From the moment we install a system for you until the day it is upgraded or removed, we offer a highly professional response to technical queries or problems you may be experiencing. All our staff are highly trained and we believe in promoting a commensurate level of customer training and support – a philosophy that benefits us both.

Digicom offer a comprehensive support structure that covers all AV components from all of the AV manufacturers, with response times which will optimise system performance, improve staff efficiency and maximise the value of your Audio Visual investment. Service calls on equipment and software that are not on contract are promptly responded to at an agreed hourly rate during normal office hours.

Tailored Support & Service Agreement

Digicom will work with you to create a service & support agreement that meets the needs of your company. This would include:

A dedicated service level agreement for a guaranteed response time

Set number of preventative service support calls during the term of the agreement

Flexible agreement terms from 1 to 5 years

Fully managed services which include the equipment and service & support

Single, regular payment structure

Web based Call Loggin

AVSS (Audio Visual Service & Support)

Digicom offer a unique call logging system that enables a customer under agreement to avail of the following services:

Log service calls

Track active service calls

View service history

View and track usage and status details 24/7

Guaranteed response times

Remote diagnostics & Telephone hotline support

Years in business
20
Years in business
Happy Customers
1926
Happy Customers
Years of Combined Management Experience
176
Years of Combined Management Experience
Choice for Irish AV and Print
1
Choice for Irish AV and Print

Testimonials

“Digicom offer a lot of help and expertise. They provide new and exciting equipment and ideas of how to integrate it into a building. For us it was a total solution. It’s not just the technology, it’s how the technology fits in with the people and with your building. Right from the starting point of design and implementation, right through to execution, Digicom is a one-stop shop for all your audio visual solutions.”

Stephen Scannell, Director Global IT Service Support, Teleflex

Read more – Teleflex case study

Stephen Scannell Director Global IT Service Support, Teleflex

“Having worked with Digicom for a number of years one thing remains constant, their professionalism. It’s also refreshing to work with a company that’s forward thinking and proactive. Digicom are always open to suggestion on the various projects we have worked on together. What I appreciate most about working with Digicom is their ability to look at the needs of everyone on a project, keep them all happy, and deliver the expected results and then some. We have had challenging projects with tight timelines and in particular delivery of our mission critical Audio Conferencing system, in our Boardroom, at Head Office, Mespil Road, Dublin 4. Since then with the help of Digicom we have implemented the categorisation and standardisation of our video conference and presentation display systems in our meeting rooms across the BOI Group, and the management of them has become much easier and has consistently satisfied the users experience. I would have no hesitation in recommending them for any project in AV/VC.”

Henry O’Donnell, Bank of Ireland

Henry O'Donnell Bank of Ireland

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