Digicom Service & Support


From the moment we install a system for you until the day it is upgraded or removed, we offer a highly professional response to technical queries or problems you may be experiencing. All our staff are highly trained and we believe in promoting a commensurate level of customer training and support – a philosophy that benefits us both.

Digicom offer a comprehensive support structure that covers all AV components from all of the AV manufacturers, with response times which will optimise system performance, improve staff efficiency and maximise the value of your Audio Visual investment. Service calls on equipment and software that are not on contract are promptly responded to at an agreed hourly rate during normal office hours.

Tailored Support & Service Agreement

Digicom will work with you to create a service & support agreement that meets the needs of your company. This would include:

A dedicated service level agreement for a guaranteed response time

Set number of preventative service support calls during the term of the agreement

Flexible agreement terms from 1 to 5 years

Fully managed services which include the equipment and service & support

Single, regular payment structure

Web based Call Loggin

AVSS (Audio Visual Service & Support)

Digicom offer a unique call logging system that enables a customer under agreement to avail of the following services:

Log service calls

Track active service calls

View service history

View and track usage and status details 24/7

Guaranteed response times

Remote diagnostics & Telephone hotline support

Years in business
20
Years in business
Happy Customers
1926
Happy Customers
Years of Combined Management Experience
176
Years of Combined Management Experience
Choice for Irish AV and Print
1
Choice for Irish AV and Print

Testimonials

“Thank you for your assistance in helping us recently change our photocopier to the new Samsung machine. Your advice and help enabled us to choose a new machine that scans, copies and e-mails and makes the printing far more efficient than our older machine which in retrospect we had held onto for far too long. The new machine improves our efficiency and is very cost effective and acts as a high quality copier, printer and scanner allowing us to directly e-mail information throughout the office and to our clients. We found your company service excellent and the staff well-informed and always courteous and a pleasure to deal with.”

Vincent Traynor JSA Architects http://www.jsarch.ie/

“I have used Digicom in various companies over the past 15 years and the service provided has always been second to none. Even most recently when issues arose with our IT network and a large amount of printing was required Digicom were on hand and on site to help ensure our business remained unaffected.”

Sean O’Neill TWM Select http://twmselect.com/

“When your printing works well, no one jumps up and down and sends you an email saying ‘way-hey the printing is working.’ Printing isn’t the sexiest thing in the world, but when your print solution doesn’t work that’s when you really understand the importance of having a good solution like the Digicom and Ricoh MPS. In our business we sell time and expertise and we have numerous deadlines to hit and if your printer isn’t working it can cause real problems.”

Trevor McCarron Mazars Ireland http://www.mazars.ie/

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