Remote Access - Install Team Viewer

Remote PC access for Digicom customers: click below to download our Team Viewer application so we can remotely access your PC and assist you with your IT query.

 

Digicom Service & Support


From the moment we install a system for you until the day it is upgraded or removed, we offer a highly professional response to technical queries or problems you may be experiencing. All our staff are highly trained and we believe in promoting a commensurate level of customer training and support – a philosophy that benefits us both.

Digicom offer a comprehensive support structure that covers all AV components from all of the AV manufacturers, with response times which will optimise system performance, improve staff efficiency and maximise the value of your Audio Visual investment. Service calls on equipment and software that are not on contract are promptly responded to at an agreed hourly rate during normal office hours.

Tailored Support & Service Agreement

Digicom will work with you to create a service & support agreement that meets the needs of your company. This would include:

A dedicated service level agreement for a guaranteed response time

Set number of preventative service support calls during the term of the agreement

Flexible agreement terms from 1 to 5 years

Fully managed services which include the equipment and service & support

Single, regular payment structure

Web based Call Loggin

AVSS (Audio Visual Service & Support)

Digicom offer a unique call logging system that enables a customer under agreement to avail of the following services:

Log service calls

Track active service calls

View service history

View and track usage and status details 24/7

Guaranteed response times

Remote diagnostics & Telephone hotline support

Years in business
22
Years in business
Happy Customers
2849
Happy Customers
Years of Combined Management Experience
176
Years of Combined Management Experience
Choice for Irish AV and Print
1
Choice for Irish AV and Print
  • Poly, Plantronics & Polycom rebrand

Testimonials

Digicom were a pleasure to deal with. We have completed over €1.2m worth of work with them over the past 15 months. One of those projects involved a €385k event space all AVoIP across two locations. From the start Keith Coogan and his design team took this with great enthusiasm and intricate detail, always considering the best design but keeping in mind the budget allocated. Paddy O’Brien handled the delivery of the project with his engineering team with good attitude and took it stage by stage, always keeping in contact with the electrical contractor to ensure no holdups on the project deadline. In my opinion their back office team who help manage all service related requests is the best in Ireland, the peace of mind I get from knowing they are on top of everything relating to our sites is invaluable. I intend to and look forward to working with Digicom on future projects in 2021 and beyond, I cannot speak highly enough of them.

Michael O'Brien, Dropbox Lead Systems Engineer EMEA https://www.dropbox.com/

Ardmac have worked with Digicom on a number of different sites. I found they have very good structure to their business. Digicom have a very knowledgeable and professional design team which will not steer any project down the wrong path. Their projects delivery team have all the knowledge of a project coming to site and are very well prepared. The onsite engineers build good relations with the other trades ensuring maximum productivity overall. The quality of the work carried out by Digicom is above current industry standards and documentation and client training of same is completed on every project as a standard protocol by Digicom. I recommend to use Digicom for any future AV installations.

Michael O'Keeffe, Ardmac Engineering Manager https://www.ardmac.com/

“Digicom offer a lot of help and expertise. They provide new and exciting equipment and ideas of how to integrate it into a building. For us it was a total solution. It’s not just the technology, it’s how the technology fits in with the people and with your building. Right from the starting point of design and implementation, right through to execution, Digicom is a one-stop shop for all your audio visual solutions.”

Stephen Scannell

Teleflex

Read more – Teleflex case study

Stephen Scannell Director Global IT Service Support https://www.teleflex.com/emea/

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