29 Feb 2016

JLL Case Study


AV Technology in the Workspace

The biggest challenge facing organisations today is talent retention. Companies like JLL invest significant resource in recruiting the right candidates in order to fit the culture of their organisation. Once inducted, the next challenge is to motivate their staff into long term careers with the organisation. JLL identified the need for an open workspace environment with with clear transparent communication between colleagues. They also identified the need for keeping the technology up to date and making it work seamlessly.
The Audio Visual technology deployed by JLL is simple to operate, functional and delivers up to a 4K standard. The client enjoys the use of wireless presentation systems through the use of the Barco Clickshare. Users can simply share what’s on your laptop or mobile device, on a presentation screen. Whatever device they are using, ClickShare can get the content on the screen. The iconic ClickShare Button is used for laptops, while a dedicated, free app is available for tablets and smartphones. Windows, Mac OS, Linux, Android, iOS, it doesn’t matter which platform they are using.



User Interface User Experience (UIUX)

JLL sought a larger workplace to accommodate a growing — and increasingly tech-insistent — staff and their evolving needs. The move also prompted a rethink the firm’s current AV systems. It was time for a technology refresh. JLL selected Digicom as its AV integrator to deliver a fresh collaboration platform at their Hatch Street offices. Digicom worked with JLL’s IT team, architect, and general contractor to deliver a mix of new-generation AV solutions to meet the expectations of a global, mobile, and traditional workforce. Integrated spaces include:, Lounge, Boardroom, Large and Small Conference Rooms, Video Conference Room, Video Collaboration Rooms and Open Areas.



Ideal Work Environment

JLL’s office represents spaces, amenities, and experiences that meet the expectations and needs of a modern workforce: attention paid to employee work/life balance, social interaction, a culture of collaboration, and conferencing without limitations.

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26 Feb 2016

Three key trends that are changing the way we work and collaborate

The way we work is changing. Collaboration technologies are, in my view, more than just tools to allow us to cater for a mobile workforce, or to lower the costs of travel for our people. They are essential to enabling them to do their jobs effectively and efficiently – to share information and ideas with their colleagues, customers as well as with supplier organisations. Put simply, collaboration technologies make new ways of doing things possible.

With more advanced mobile devices, cloud based systems and the move to a more collaborative workspace environment, employees now have the freedom to work from anywhere. I believe that these trends will only continue to change the way we use our workplaces as well as the look and feel of them.

Understanding the long-term trends that are likely to shape our workplaces and their implications for the way in which we support our people to do their jobs will be a crucial challenge for facilities managers, as well as for senior managers in the HR and IT organisations respectively.

Here are three key trends shaping today’s workplace that I believe will transform how we work now and in the future:

The adaptive workplace

The future of business requires organisations to deliver fully integrated information and collaboration tools to employees. These tools should be designed around the needs of the individual employee and offer them direct empowerment and freedom to choose what is best suited for them. This includes, for example, mixing home and office based activity or making BYOD (Bring Your Own Device) a practical reality for everyone.

Meetings rooms eventually become a thing of the past

The way in which we hold meetings is evolving, partly in response to how new technologies continue to change the way we communicate. Better quality and easier-to-use collaboration solutions are making virtual meetings feel as natural as face-to-face ones, enabling users to have a common experience regardless of their location or device. I expect visual communications to be one of the biggest facilitators in next-generation team collaboration.

Open collaboration connecting to anywhere, from anywhere, at any time

Mobile devices, cloud computing and web conferencing technologies allow employees to collaborate even when they work remotely and in different locations, or while they are on the road. Obtaining and sharing knowledge 24/7 is becoming easier and faster, and this trend is accelerating with the ever increasing adoption of mobile devices in the workplace.

Moreover, the workspace itself is changing significantly. To reduce real-estate space and related expenses, some companies are moving from rows of desks to more open workspaces and offering employees flexible work arrangements. As a result, we are not governed by location anymore to define where and how we work. New technology innovations such as digital whiteboards, cloud-based video conferencing will help to support this transformation.

Via: Ricoh UK

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19 Oct 2015

Managed Print Services and the benefits of embracing MPS

Managed Print Services (MPS) is no longer about managing print output but about managing information.

In today’s business climate, reducing and controlling costs is more important than ever. When a business is preparing its strategies to increase revenues or improve business processes, it may not integrate its document management costs.

Companies that embrace a Managed Print Services (MPS) approach and implement a comprehensive output management strategy can realise substantial benefits such as:

  • Decreased document-related expenses
  • Controlled expenditures
  • Increased employee productivity
  • Eliminated or significantly reduced waste
  • Continuous improvement with document life cycles
  • Greener corporate citizen status


Digicom’s Managed Document Services reaches far beyond the realm of print. Our focus on end-users and incorporating change management to engage employees means we can make long-term improvements to your document processing and business efficiency. Through on-site and off-site services, our consultants and project managers learn about your needs. And when we evaluate your unique needs, we always consider the most critical component of continuing success – your employees.

As a consequence, we help manage your entire document environment, and you benefit from just one point of contact. Our size and position enables business expansion by adapting solutions from local to global coverage, from Distributed Print Services to Central Reprographics Departments. So you get more benefits than ever before and continue to achieve your goals.

Call for an appointment with one of our experts to discover the latest best practise in managing your documents and information: 1850 DIGICOM

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12 Oct 2015

Dublin Chamber of Commerce President’s Annual Dinner Speech – Greg Clarke

At the Dublin Chamber of Commerce annual dinner last night were: Greg Clarke, president of the chamber, Bernard Byrne, chief executive of AIB, Gina Quin, chief executive of the chamber and Jo Malone, the perfume entrepreneur. Photograph: Conor McCabe Photography


“It’s been a Great Year… For me within Chamber, on the road and in my business.

And it’s also been a great year for Dublin, and for Ireland …

Tonight on my left: the 6 Nations Trophy and to my even greater joy the Sam Maguire back safely to the Dubs! So we are in good Company …

And our companies and country are doing better than they have been for many years.

Private sector has put over 130,000 people back to work since our employment low point

We’ve grown our economy faster than any other European Union country.

We’ve cut our deficit faster than any other European Union country.

And, we’ve cut our debt faster than any other European Union country.

Yet we’re not in the shape we should be yet, but we can get there.

Let’s first welcome  An Taoiseach, Enda Kenny, our Guest Speaker Jo Malone, and of course distinguished Guests. We are represented here tonight by all sectors including the Professional Services, Finance, Born on the Internet, Food Sector, Retail, Education, Telecoms and of course the many SMEs in the Room tonight and again I want to welcome you all.

Over the last few days as I considered my thoughts for tonight’s speech… many ideas came to mind but I felt it best to speak to you using my approach to coaching sports and my prep for cycling …
And that is the concept of Fit, Fast and Strong.  If we apply this thinking to our City and Businesses … what’s the outcome?

As a City are we fit, fit for purpose?

Just over 100 years ago, 13% of the world’s population lived in Cities, today 54% do and by 2030 70% will. So with this massive shift to city living, the question is what City will our children choose to live in? Will it be Dublin, or London, or Barcelona? I for one want to ensure my teenagers who are here tonight not only call Dublin their home but want to make it their home.

So to that point do we have a Strategic Plan for our City? With the resources to make things happen with a logical leader who will join the dots?

It appears not and this is why we as a Chamber are calling for a plan out to 2065 with 5 year milestones.

In Business are we fit? 

I find it interesting that up until a business trip to the US I considered myself a business owner but over there I was called a Founder, and then approximately 2 years ago I found myself described as an entrepreneur, which I naturally liked as it sounds sophisticated!

Today, the term Entrepreneur has gone mainstream. In fact 2015  appears to me to be the Year of the Entrepreneur.   We need to encourage more entrepreneurs , more start ups … they create jobs and wealth. Two thirds of new jobs come from start ups. The Entrepreneurial mind-set is one of optimism, hard working ethos, Doers that make things happen. Not afraid of risk or failure…

Last year alone we had over 20,000 people start new businesses

According to the Central Bank, younger firms are the largest contributors of new jobs due to the inverse relationship between growth and size.
So we must incentivise this Entrepreneurial behaviour and activity …  back these brave individuals …these job creators

I believe we need an entrepreneurial Flagship Policy that sends out the same message as our 12.5% Corporation Tax Rate. Just like David Cameron said he was ‘rolling out the red carpet for business’ we must do the same Taoiseach.  I think reducing the Capital Gains Tax from 33% to the 10% for entrepreneurs as in the UK would be an excellent first step.

But we need to do this as part of Budget 2016 so we do not lose any more momentum to the UK.

Next is our city Fast?

Well in 1971 the Dart Underground was first mooted, the 2nd Source of water for Dublin in 1996, the waste to energy in 1997 and the Children’s Hospital in 1993.

So it is clear we are not Fast! And I know in my World as I am sure in yours that if you know, really really know, that something is fundamental to your success – you will focus and make it happen, somehow. No action has social and economic effects.

And in terms of Housing I want to say 2 things –   Firstly Employers are increasingly worried about where their workforce are going to live and how much they have to pay to live.

In the Greater Dublin Area about 8,000 houses a year are needed; at present we are building less than half this number.

And secondly in terms of social housing we see a critical and immediate need … we clearly do not have the appropriate supports to cope with our homelessness in Dublin and it is unprecedented. I support the call of the Chamber’s charity of year Peter McVerry Trust to see quick delivery of the modular home solution. But we need to also address the housing problem to help those that want to work here but no place to stay. The impact is social and economic.

Hopefully this can be achieved quickly. We need to make sure that Dublin can act quickly in this and the other issues. As a Chamber we’ve a responsibility to continually play our part and keep focus on what this City needs to succeed.

We need joined up thinking and improved coordination by our leaders.

Is business Fast?

Are we nimble and able to scale businesses quickly?

Well, two-thirds of businesses are stuck and never go past having 10 staff…

I remember vividly in early days Digicom the concern and angst over taking on employee number 2 and the 3 and then 4 and then 5 etc. It is a very difficult time and delicate time for all fledgeling businesses.

So why are their additional tax barriers to hiring and growing businesses? If we remove the employers PRSI for new hires in small businesses we can grow companies, grow jobs and – yes – grow the overall tax take!

Finally, are we strong as a City?

Well the good news is that we now have our M50, our Terminal 2, our Port Tunnel, our Cross City Luas line and of course this lovely Convention Centre.

All very positive pieces of necessary infrastructure! But, they are all nearing capacity already.
So the question is, do we have the social and physical infrastructures in place to see our City into the future. The answer is no unfortunately.

We will have 400,000 extra people living in Dublin by 2030 and the lowest capital investment per capita of any region in Ireland is Dublin! Fact!

We must triple our investment to build the infrastructure needed for strength. Doing this by the way only will help us keep pace with our neighbours in the UK and other cities around the globe!
Last week’s announced capital programme offers hope that there is an appreciation of the need to invest. But the time frames still leave me worried for such strategic projects are 20 to 30 years away.

Is business strong?

We’ve a strong business community but often we don’t see those businesses growing to the global scale that they could achieve.

We need to remain ambitious, with a strong entrepreneurial mind-set and work harder to make business grow, Growth in business means jobs …

Here is the double benefit of the Capital Gain Tax change I mentioned that would help startups, if we do this right we’ll get successful business owners to re-invest in another Irish business and help mentor the next generation. As a business community, we can make a difference for each other and for the people of Ireland.

To conclude

A lot of the ingredients are finally coming together …

Our city is a lot fitter …

And of course let’s not forget that Dublin’s culture is absolutely unique and It is what gives this City its Character and it’s distinctive identity in our Globalised World.

Dublin is providing over half of the total tax revenue and the place of work for more than 2 in 5 workers in Ireland.

But It is clear we are not fast and this must be addressed – faster decisions, faster actions with regards our infrastructure improvements, education, health systems and business support structures are required….in order to continue the momentum.

We may be strong now in 2015, but have we invested enough so We will be strong in 2020 and 2025 and 2030?

I am not so sure.

Over the coming months we will be faced with a General Election, so we need to pick the partners for our Team!

This is probably the most important Election in the last 25 years. Will these partners make the Strategic Plan happen, create a Flagship policy to demonstrate we are pro business and pro small business, will they make the long term decisions necessary for our future and our kids and their kids future.

That decision is in our hands by encouraging everyone we know to exercise their right and get out and vote!

The narrative for 2016 should not just be about remembering our Forefathers and their bravery but capturing the spirit of hope and willingness to do …

And as your President I am asking us all to take action so that tomorrow can be better than today.”

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16 Sep 2015

Business Leaders Get On Their Bikes to Help Homelessness

Dublin Chamber of Commerce President and Digicom Managing Director Greg Clarke lead a group of 30 Irish business people on a five-day 800km cycle from San Sebastian to Barcelona in a bid to raise more than €30,000 for the Peter McVerry Homeless Charity Trust.

The group, which is also includes Liam Kavanagh, Managing Director of the Irish Times, Mick Sweeney, Director of Customer, Insurance & Investment Businesses at Bank of Ireland, Brendan Foster, Partner, Grant Thornton, set off on the cycle on Sunday morning and arrived at their destination in Barcelona on Thursday. All 30 cyclists participated at their own expense meaning that all money raised will go directly to the Peter McVerry Trust.

Pictured (l-r) were Adrian McGennis (Sigmar), Kieran Garry (Gordon MRM), Pat Doyle, CEO, Peter McVerry Trust, Niall Hayes (Contracting Plus), Dublin Chamber of Commerce President and Managing Director, Digicom Greg Clarke, Fr Peter McVerry, Kathryn O’Connor, Kevin James (Gardiner & Theobold), Simon Horsley (Bentley Systems). Picture Conor McCabe Photography.

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24 Mar 2015

Top 10 Reasons to use PaperCut MF

PaperCut MF is the easy way to automatically monitor and manage copying and printing in your organisation, giving you control over your costs and environmental impact. PaperCut MF intercepts print jobs on the print server and analyses them, applying rules to enforce your print policies.

Digicom are of one Ireland’s leading re-sellers for PaperCut MF. We are currently running a PaperCut MF special offer, please get in touch with us for further information.

[gview file=”http://www.digicom.ie/wp-content/uploads/2015/03/PaperCutMFTopTenReasons-2014-04-04.pdf”]


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10 Mar 2015

Greg Clarke – President’s Speech | Dublin Chamber

Dublin Chamber’s AGM Dinner 2015, which was kindly sponsored by Bank of Ireland, heard from Greg Clarke in his inaugural address as Dublin Chamber President and Mark Roden, founder of Ding.com and winner of the Ernst & Young Entrepreneur of the Year 2014.

Greg spoke of his background and driving vision for the Chamber for 2015, speaking particularly of the need for greater support for building the entrepreneurial culture in Dublin and Ireland. Read Greg’s speech in full below:

[gview file=”http://www.digicom.ie/wp-content/uploads/2015/03/Greg-Clarke-–-THE-PRESIDENTS-SPEECH-–-DUBLIN-CHAMBER-OF-COMMERCE-1.pdf”]


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10 Mar 2015

Infographic: Six steps to creating a highly collaborative video culture

Polycom recently conducted a global survey, in conjunction with analysts Quocirca, of their existing video customers to help give them a clearer picture of how, why and where their clients are making use of collaborative video. The full 12-page report ‘Fostering a culture of adoption’ has been released and is full of compelling insights into how to drive more video use within your organization.
They’ve summarized some of the major findings in this infographic ‘Six steps to creating a highly collaborative video culture’ below:

[gview file=”http://www.digicom.ie/wp-content/uploads/2015/03/six-steps-to-driving-a-highly-collaborative-video-culture-infographic-engb1.pdf”]

Source: www.polycom.co.uk

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03 Mar 2015

ISE 2015 Review

ISE 2015 was certainly a spectacle to behold, there were several hundred exhibitors showcasing the latest and greatest on offer.

Cisco had a very impressive magician at their stand drawing the crowds toward the new sleek MX series products, I kept hearing the same tag line from Cisco reps around the stand “they are now just big phones”.  You order one part code and parachute it in.

Maybe not quite as simple as that but it’s certainly getting there with the integration of the Cisco Be6K which allows phones and VC systems to seamlessly operate within the Cisco environment.

The real magic however came from a smaller stand behind, and they were creating quite a stir.

Pexip makes a virtualized software infrastructure which transcodes communication types and lets everybody meet in the middle. It can be deployed on premise, or run in a private or public cloud, and even supports connecting the two if you require scale and flexibility.

To date it was able to take feeds from traditional video conferencing units, soft clients, Lync, Web RTC through your browser or traditional phones and because everybody is meeting in the cloud you are not as worried about firewall traversal.

The Pexip team were showing off some new releases which will allow users to integrate Skype, yes Skype! Not just Skype for business/Lync and the new release also allows a very cool feature where you can leverage your existing video conferencing systems and make a live broadcast through YouTube.


Image: Crowd getting treated to some slight of hand.


Conor O’Neill, Digicom Audio Visual Consultant

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25 Feb 2015

How to Make Friends and Influence End-Users

The delicate process of relationship-building was explored in all its psychological depths yesterday in the InfoComm Professional Development Training “Needs Analysis of End-User Requirements — What Are They Really Saying?” session taught by Bill Thomas, CTS-I, a staff instructor from the association.
Detailing the finer points of “getting to people’s real feelings” from the initial project interview through to a follow-up survey after commissioning, “it’s all about creating comfort,” Thomas emphasized. “Our end-users aren’t technologists like us. Create an atmosphere where it’s okay for them to say what they think and what’s on their mind, rather than talking them through ‘Technology, technology, technology’ and ‘We really want to look smart.’ If we make them feel bad that they don’t know as much about technology as us, then we haven’t connected with them.”
To gain better results from meetings, take careful note of the atmosphere you’re generating, the body language you and your client are using, and continually check understanding. “Keep asking, “Does this seem right to you? Am I understanding what you’re asking for? Do you understand what I am talking about? Is that what you think too?”
Tailoring your interview to the person with whom you are speaking is key, asking questions about the aspects of the system with which they will connect and interact on a daily basis.

The classroom was abuzz with discussion on the best questions to ask in the interview process, and how to elicit ideas and needs from potential clients. In general, InfoComm training at ISE is a tremendous draw, particularly for Peter Fox, sales director of Digicom in Dublin, Ireland. “I come to this event for the learning, to learn more about the industry and the happenings within the industry. I concentrate more on attending classes than going to stands,” he said, adding, “I’m basically in these classrooms or in one of the show-floor Unified Communications or Commercial Solutions Theatres all day.”

By Kirsten Nelson, www.avnetwork.com

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