Google Meet vs. Zoom: Which is better in 2024

A few months ago, we explored the differences between Microsoft Teams and Zoom. Now, we want to delve into Google Meet. Despite Zoom’s prominence in video conferencing since COVID, Google Meet (formerly known as Google Hangouts) brings some unique features to the table, making it a great alternative. 

And let’s face it, with Google’s backing ensures that Google Meet is here for the long haul. 

If you’re tired of meetings taking over your day or if you’re in search of a smoother video calling setup, you’ll find this article helpful. 

So, which platform is right for you? 

Based on our hands-on experience with both services and their advanced features, we’ll walk you through the strengths and weaknesses of each. Stick with us for an in-depth comparison of Google Meet vs Zoom.

Google Meet vs. Zoom: A Quick Overview

In a nutshell:

Google Meet is ideal for  smaller organisations or individuals who want a straightforward video conferencing tool that seamlessly integrates with Google Workspace.

Zoom, on the other hand, shines for larger organisations with stricter security requirements. It’s more  suited for bigger teams or groups and gives hosts advanced control options.

Here’s a peek at what each offers:

Features Google Meet Zoom
Price ⭐⭐⭐⭐⭐ Free for individuals; paid plans for organisations ⭐⭐⭐⭐ Free for individuals; various plans for organisations
User-friendliness ⭐⭐⭐⭐ Simple interface; web-based ⭐⭐⭐⭐ Slightly complex; includes desktop app
Meeting Duration 1 hour (free) / 24 hours (paid) 40 minutes (free) / 30 hours (paid)
Participants Limit 1,000 1,000
Video & Background Settings ⭐⭐⭐⭐ Customizable before/during calls ⭐⭐⭐⭐⭐ Extensive customization options
Chat ⭐⭐⭐⭐ Logs conversation of recorded meetings ⭐⭐⭐⭐ Private messages; built-in emojis
Breakout Rooms ⭐⭐⭐⭐⭐ Includes; time-limited; auto-shuffling rooms ⭐⭐⭐⭐⭐ Includes; broadcast messages; participant choice
Whiteboard ⭐⭐⭐⭐⭐ Built-in; integrates with Miro ⭐⭐⭐⭐⭐ Built-in; integrates with Miro
Polls Included Included
Screen Sharing ⭐⭐⭐⭐ Standard (windows/tabs) ⭐⭐⭐⭐⭐ Advanced (second cameras, apps, whiteboards)
Recording Included; saved to Google Drive Included; saved locally
Closed Captioning ⭐⭐⭐⭐⭐ Available with live transcription ⭐⭐⭐⭐ Available; live transcription not on ChromeOS
Security ⭐⭐⭐⭐ Encryption, two-factor auth, some host features ⭐⭐⭐⭐⭐ Encryption, two-factor auth, advanced host controls
Integrations ⭐⭐⭐⭐ 200+ integrations; including Zapier ⭐⭐⭐⭐⭐ 1,500+ integrations; including Zapier
Mobile Experience ⭐⭐⭐⭐⭐ User-friendly mobile app; poll and Q&A support ⭐⭐⭐⭐⭐ User-friendly app; view whiteboards
AI Features ⭐⭐⭐ Duet AI for background images, translation, recaps; $30/month ⭐⭐⭐⭐ AI Companion for meeting queries, recaps; included


Both Google Meet and Zoom offer:

  • Free and paid plans
  • Chat, breakout rooms, polls, whiteboards
  • Various background and video settings
  • Screen sharing, recording, closed captioning
  • User-friendly interfaces
  • Lots of app integrations
  • Advanced security measures

Google Meet vs. Zoom: which is better?

When it comes to features, both Zoom and Google Meet bring their a-game. 

Zoom skyrocketed in popularity during the pandemic, pouring resources into research and development. Meanwhile, Google Meet, born from Alphabet, the fourth-largest company globally, traces its roots back to 2013, when Google Hangouts was first launched. 


Google Meet’s Best Features

With employees across the globe, Google Meet offers some neat perks for remote or hybrid working: 

  • Before joining, it checks your mic and camera, saving you the embarrassment of troubleshooting on the spot.
  • Guests can hop into meetings hassle-free, no sign-up required.
  • High-quality audio and video up to 1080p ensure crisp communication (though screen sharing tops out at 720p).
  • Simple mobile apps for both Android and iOS make on-the-go meetings a breeze.
  • Integration with Google Workspace improves collaboration, like instantly hopping on a call to discuss a shared document.

Google Meet also throws in an interactive whiteboard for free users. 

If you’re after fancier features like group discussions, polls, or recording, you’ll need to upgrade to the premium plan.


Zoom’s Top Features

Zoom has become almost a byword for  online meetings, and for good reason. It was one of the first to let guests join without creating an account. 

Check out some of its standout features below:

  • Crisp audio and video up to 1080p (with screen sharing matching).
  • User-friendly mobile apps for both Android and iOS.
  • A built-in digital whiteboard with plenty of templates for interactive exercises.
  • Chat features that keep team communication flowing.
  • Handy note-taking tools for sharing meeting insights.
  • Breakout rooms in the free plan add flexibility and collaboration.

Let’s not forget the AI companion, which helps with note-taking, drafting emails, and brainstorming.


Feature face-off: who comes out on top?

Zoom’s free plan includes more business-focused features. Plus, its whiteboard is not just sleeker, but also packed with more features than Google, such as opening in the same window. Pretty convenient right?

When it comes to video quality control and options, Zoom offers more customisation.

While Zoom edges out slightly in premium features like whiteboard functionality and better security, keep in mind that both platforms are pretty solid, even if they don’t completely revolutionise video conferencing.


Zoom vs. Google Meet: who wins the ease-of-use battle?

Let’s see which one is easier to use between Google Meet and Zoom.


The Download Dilemma

In 2024, Zoom still needs downloading and installing to join meetings on a computer. It’s quick, but some might find it tricky. 

Google Meet skips this step, making it super easy to join meetings without any downloads or installations. This is especially convenient for less tech-savvy users who might struggle with installation processes or for those who need to join meetings on the go.


User Interface: clunky vs. streamlined

Google Meet’s interface is smooth and simple. 

It automatically checks your mic and camera before joining meetings, which is a nice touch that can help avoid common technical issues. 

However, if you’re working on collaborative tasks like presentations or document reviews, having multiple tabs open for different tools (like the digital whiteboard, Google Docs, and spreadsheets) can make things a bit messy and disjointed.

Zoom, on the other hand, offers plenty of options in its interface, which can be both a blessing and a curse. While this provides users with extensive customisation possibilities once they’re familiar with the platform, it also means there’s more room for users to get lost in the settings or accidentally activate features they didn’t intend to use. 

Remember the cat filter incident? That’s a prime example of how a complex interface can lead to unexpected mishaps, especially for less experienced users.


The Integration Game

Google Meet fits like a glove with Google Workspace and other productivity tools, which really helps teams work together more effectively. 

If your team already uses tools like Google Docs or Sheets, jumping into a Meet call right from these apps can streamline your workflow and cut down on the back-and-forth.

In comparison, Zoom offers a wider range of integrations with different third-party apps and services, which can be a big plus if you’re using a mix of tools from different providers. 

However, setting these up can sometimes be a bit tricky compared to the smoother, more integrated experience you get with Google Meet. This means that while Zoom is more versatile, it might require a bit more effort to get everything working together smoothly


The Price Tag

In terms of pricing, Google Meet usually turns out to be a more wallet-friendly option, especially for organisations already paying for Google Workspace. This integration means you get a lot of Google Meet’s premium features as part of your existing subscription.

While Zoom also offers a free plan that’s pretty feature-rich, you’d need to move to a paid plan to access some of its more advanced features. This can add up, especially if you need those extra capabilities. 

If your business is already using Google Workspace, sticking with Google Meet could be a more cost-effective option. It offers good functionality without the added expense of another subscription.


Security and Compliance

Both Google Meet and Zoom are big on security, offering tools like two-factor authentication and encrypted connections to keep your meetings safe and your data private.

However, both platforms have had their bumps in the road. Zoom, for instance, made headlines in 2023 when it was found using meeting data to train its AI models, and they didn’t let users opt out, sparking a bit of a privacy uproar.

Google has also had its own tangles with regulators, facing charges of privacy mishaps that have led to some hefty fines. These incidents remind us that even the biggest names have to work hard to keep trust in the fast-evolving tech landscape.


Google Meet vs Zoom Customer Support Showdown

When it comes to customer support, it’s no secret that neither Zoom nor Google Meet has been hitting it out of the park. 

Zoom, in particular, has received poor ratings on platforms like Trustpilot, with many users voicing their frustrations with its customer service. 

Google Meet scores a bit better in user satisfaction, but both platforms still fall short of providing top-notch support experiences for their users. 

This lack of reliable customer support can be frustrating, especially for businesses and organisations relying on these platforms for critical communications and collaborations.

At Digicom, we recognise the critical role of effective communication in your business operations. That’s why we provide support services designed to address any technical challenges swiftly and efficiently, ensuring minimal disruption to your IT team’s daily responsibilities. 

With Digicom’s responsive and reliable support, you can trust that your communication tools are backed by expert assistance whenever you need it, empowering your team to stay focused on driving your business forward.


The Verdict?

Choosing between Google Meet and Zoom really comes down to what fits best with your specific needs and preferences.

​​Here are 5 reasons why you might lean towards Google Meet:

  1. No extra software needed: Google Meet works from any web browser, which means you don’t have to install anything else.  This is not only convenient but also reduces security risks linked to downloading software.
  2. Built-in security: Google Meet comes with default encryption and strong security measures right out of the box, so you don’t have to fuss with complicated settings.
  3. Consistent user experience across devices: Whether on desktop or mobile, Google Meet delivers a consistent user experience with all the features you need for effective collaboration.
  4. Superior encryption standards: With tight  encryption protocols adhering to industry standards, Google Meet ensures data privacy and security, offering peace of mind to users.
  5. Dedicated to privacy: Google’s strong commitment to user privacy means that Google Meet data is handled with utmost care and never used for advertising purposes, ensuring confidentiality and trust.

On the other hand, Zoom offers a wide range of features and integrations, making it suitable for users looking for a more versatile platform with extensive customisation options. 

Both platforms have their strengths, so it’s crucial to consider what matters most for your setup.


Need a hand getting started? 

At Digicom, we’re committed to shaping the digital workspace of tomorrow by connecting your workspace and your team through innovative technology. 

With over 25 years in the business and trusted partnerships with giants like Dropbox  and EY,  we’ve honed our skills in supporting both Zoom and Google Meet users.

We specialise in creating tailored meeting spaces and providing top-tier technology for work-from-home setups. Whether you’re utilising Zoom or Google Meet for your video conferencing needs, we’re here to help.

Our support enables your company to collaborate and adapt to remote and hybrid work environments, unlocking the full potential of your people, spaces, and workspaces.

Interested in learning more? Reach out to us today for premium solutions in AV and hybrid working tech!


Which is safer: Google Meet or Zoom?

Both Google Meet and Zoom have improved their security. 

Google Meet offers end-to-end encryption for meetings, benefitting from Google’s strong security reputation. While Zoom has faced security issues, it has also made fixes. 

Both can be secure if used with the right settings, but Google Meet’s encryption might give it a slight security advantage. Always check for the latest security updates before deciding.


Is Zoom or Google Meet better for students?

Zoom can accommodate more participants than Google Meet, making it a preferred choice for educational institutions, especially under its Zoom for Education plans. 

With a suite of tools tailored for remote learning, Zoom tends to be the go-to platform for both students and teachers.


Which software is better for team meetings and 1:1s?

Both Zoom and Google Meet are excellent options. 

Your decision might depend on the tools your organisation already uses. If you’re heavily invested in Google Workspace, you might appreciate Google Meet’s seamless integration with these tools.


Is Google Meet or Zoom better for interviews?

Both platforms are commonly used for interviews. 

Google Meet stands out for its ease of use, while Zoom excels with strong host management features, such as the waiting run function. robust 

This feature is especially valuable for maintaining privacy during back-to-back interviews using the same meeting link.


Google Meet vs. Zoom: Which is best for you?

Choosing between Google Meet and Zoom isn’t straightforward – they share many similarities. 

Zoom suits larger organisations and educational settings with its high participant capacity, advanced sharing features, and host management tools. 

Google Meet, on the other hand, is ideal for simplicity, user-friendliness, and accessibility, making it a great choice for smaller groups.