10 Oct 2018
12 Mar 2018

GDPR | Is your Credit Union prepared?

    The General Data Protection Regulation deadline is fast approaching! The GDPR is intended to harmonise existing Data Protection laws across the EU. Firstly it will strengthen the rights of citizens around the use of their personal data. It will also increase the responsibility on data processors and controllers when undertaking the lawful processing of personal data of EU citizens. The foundation of a GDPR compliant system is a well designed and secure information system. An unsecure print system can leave your organisation vulnerable for two reasons: it is a point of entry for an attacker, and printed documents themselves can be a source of data loss.

    Below are 5 practical steps you should take to have your printing system comply with GDPR requirements:

    Read more
    Share this
    07 Feb 2018

    How to optimise the management of your information

      In today’s competitive market, the ability to efficiently access and disseminate information is fundamental to business success.  Digicom partners with Ricoh Managed Document Services to offer tailored solutions to optimise your document processes so that accurate information is securely available when it is needed.

      Our service addresses the three essential elements of document management:

      – The creation of information
      – The movement of information around your business
      – The processing of information so that it delivers business value
      Each Managed Document Services solution is designed around your needs, both in terms of your goals and how your business works. 

      Read more
      Share this
      24 Jul 2017

      The Connected Workplace: Unlocking the Potential with Samsung Print

        The way we work today is changing and our workplaces are having to adapt to the ever increasing demand for mobility. Mobile devices and cloud based productivity apps mean that employees are connected to their tasks and colleagues no matter where they are or what time of day it is. At the same time, businesses are embracing big data, and trying to figure out how they can integrate the Internet of Things into the workplace in order to improve productivity,
        performance, customer interactions, critical decisions and revenue generation.

        Read more
        Share this
        07 Feb 2017

        Eurofound Case Study

          Eurofound, an EU research body, had a traditional desktop print function that was costing too much time and money. But since deploying a Digicom and Ricoh Managed Print Service, the organisation has transformed its print service. Costs have been cut by 30 percent and device numbers by over 80 percent, while efficiency, speed and quality have been improved. Staff productivity has increased and IT staff have realised a significant fall in support time and effort.

          Read more
          Share this
          03 Mar 2016

          Samsung Printing Solutions Named As a Major Player in IDC Report

            Samsung Electronics Co., Ltd., has been recognised by global market intelligence organization IDC, as a major player, in its MarketScape report on the managed print and document services (MPDS) industry: ‘Western Europe Managed Workflow Services 2015 Hardcopy Vendor Assessment – Building on MPDS’.

            “IDC’s recognition of Samsung Printing Solutions affirms our ongoing commitment to help organizations boost business efficiency by improving how they digitise paper and manage their printing,” said Paul Birkett, Director of Print Operation Sales and Marketing of Samsung Europe. “In the newest areas of mobile-first, cloud-first printing, Samsung is helping clients connect to the information they need, by merging mobile and printing technology in its Smart UX platform. This uses standard mobile apps to reduce repetitive or wasteful tasks through advanced machine-to-machine communication.”

            Read more
            Share this
            19 Oct 2015

            Managed Print Services and the benefits of embracing MPS

              Managed Print Services (MPS) is no longer about managing print output but about managing information.

              In today’s business climate, reducing and controlling costs is more important than ever. When a business is preparing its strategies to increase revenues or improve business processes, it may not integrate its document management costs.

              Companies that embrace a Managed Print Services (MPS) approach and implement a comprehensive output management strategy can realise substantial benefits

              Read more
              Share this
              24 Mar 2015

              Top 10 Reasons to use PaperCut MF

                PaperCut MF is the easy way to automatically monitor and manage copying and printing in your organisation, giving you control over your costs and environmental impact. PaperCut MF intercepts print jobs on the print server and analyses them, applying rules to enforce your print policies.

                Digicom are of one Ireland’s leading re-sellers for PaperCut MF. We are currently running a PaperCut MF special offer, please get in touch with us for further information.

                [gview file=”http://www.digicom.ie/wp-content/uploads/2015/03/PaperCutMFTopTenReasons-2014-04-04.pdf”]


                Share this
                09 Dec 2014

                Samsung Smart MultiXpress Wins

                  Samsung Smart MultiXpress Wins 2 Editor’s Choice Awards

                  The critical acclaimed Samsung Smart Print range – Samsung has brought smartphone-like ease of use and expandability to its new MFPs.

                  Samsung is shaping its print offering to meet the challenges of the office of the future

                  Launched at September’s IFA 2014 consumer electronics exhibition in Berlin, the ten new MFPs are the first of their kind to be equipped with an Android operating system. The combination of Android OS and Samsung’s Smart UX Center, the same touch technology used in Samsung Galaxy smartphones and tablets, provides a familiar user interface and a scalable platform for individual printer apps – just like a smartphone. It also allows the printers to operate independently of a PC with on-the-go connectivity through Samsung Cloud Print.
                  This, says Mark Ash, General Manager of Samsung Electronics’ Print Division in the UK and Ireland, makes the Smart MultiXpress series ideal for the flexible working practices employed by businesses today.

                  Share this
                  26 Aug 2014

                  IFG Group Plc Case Study

                    With information and pension statements a critical part of its business operation, Irish financial services firm, IFG Group, needed to find a more reliable way of producing information for its clients.   After implementing a Digicom and Ricoh Office print solution IFG has reduced print cost and also improved reliability, speed and productivity.

                    The IFG Group is a financial services company specialising in retirement planning solutions for Irish and multinational companies, and for all aspects of personal financial planning and pensions in Ireland. With its head office in Dublin, IFG’s international operations also include the UK and Europe. The organisation employs 800 staff, has a market capitalisation of £150 million, and manages £17 billion in assets.

                    IFG has pioneered the use of technology to improve its services. The IFG Pension Portal is Ireland’s most innovative interactive information source. But despite a trend towards more digital information, key parts of financial services still rely heavily on paper-based materials and documents. Pension services, which is a mainstay of IFG’s business, have regulations which require providers to issue member benefit statements as paper-based printed documents within a five-month deadline. For its customers, IFG produces these statements at its Dublin head office. Each customer can have an information pack of around XX pages, so the print runs can amount thousands of pages each time they are required.

                    IFG had already taken the step to change its print resources for individual desktop devices to a more unified managed print service. But the company’s business growth, increasing demand from customers and the need to produce more complex documents meant the print system was no longer meeting business needs.

                    The existing print devices were coming to end of life and would often break down during higher volume print runs, with frequent paper jams and other technical issues. Print software that supported Follow Me print was also old and no longer effective. It was unreliable and frequently failed to work with staff going to a printer and finding it could not print off their document. Printer downtime was increasing and staff were left for longer and longer periods without a printer.

                    “The slow speed of the printers and not being able to retrieve the jobs and log in to the machines, were the two key issues we had on a fairly long term basis. From a business productivity point of view, it simply wasn’t working,” says Alan Kelly, IT Director at IFG Group Plc.

                    The plan was to replace its printing system with a more robust and reliable solution. As well as good quality equipment and ease of use for staff, one of the key requirements was having an effective level of support. IFG investigated a number of different suppliers and, in the end, decided to work with local supplier Digicom, a Ricoh business partner.

                    “We were impressed with what the partnership between Digicom and Ricoh could deliver. Compared to many other manufacturers, Ricoh offered a great range of high-quality, high-specification devices. This combined with excellence service and support from Digicom meant the solution provided speed, reliability and value for money,” says Kelly.

                    Digicom and Ricoh were able to deliver and deploy the new print solution at IFG in just 24 hours, with little or no disruptions to business operations.

                    At its head office in Dublin, IFG has deployed a Digicom and Ricoh Office solution, comprising seven high volume Ricoh Multifunction Products (MFPs), three standard MFPs, Ricoh software and Digicom support. The Ricoh MFPs are networked and integrated into IFG’s existing business applications to provide the business with a single, enterprise-wide system, so that when required, information for the IFG Pension Portal and other systems can be produced easily.

                    Print Control software is used to manage print services and enable a more efficient and effective Follow Me print facility with staff using their security fobs to release a print job from any device. Digicom’s remote software solution enables Digicom and IFG to manage the Ricoh MFPs efficiently by providing accurate, real-time information about device and consumable use.

                    The software can also be used to remotely monitor the health of machines, to spot any problems before they become a fault. Regular service checks also keep the printers in good running order, and Digicom engineers are on hand to fix faults within hours rather than days.

                    “Printing is one of the key services we provide to staff, and the success of the Digicom and Ricoh solution is measured by the fact that it is now one of the services they notice the least,” says Kelly. “Compared to the situation before, we can now ensure more reliable printing with both the equipment used by staff, and with the software that runs the solution. It’s faster, more efficient, delivers better quality and is helping drive up productivity.”

                    The Digicom and Ricoh print solution means that as well as improving standard, day-to-day printing, it is now much easier to print the thousands of pension documents required by financial regulations. A more efficient, easy-to-manage and reliable solution is helping IFG reduce print costs.
                    Having more efficient software enables IFG to manage and monitor how print is used across the organisation so that departments are accurately billed for their printing, These kinds of benefits and overall improvement of all printing operations helps reduce administration time associated with running print resources.

                    Another important benefit has been better quality output. Kelly says, “The Ricoh MFPs are a significant improvement on the previous devices we used. Not only do the higher specifications and faster print speeds cut down the amount of time it takes to run out thousands of pages of statements, the quality of the printed page is much better. While it may seem a minor thing, it’s also a key part of improving the quality of service we can deliver to our customers.”

                    Productivity is further enhanced by having the same type of MFP throughout IFG’s building, since staff can use any device and do not need to learn how to use different machines.

                    Kelly says, “We’ve been very happy with the service we get from Digicom. The company is very responsive and any minor issues have been dealt with very quickly and efficiently.”


                    “Printing is one of the key services we provide to staff, and the success of the Digicom and Ricoh solution is measured by the fact that it is now one of the services they notice the least.  Compared to the situation before, we can now ensure more reliable printing with both with the equipment that staff use and the software that runs the solution.  It’s faster, more efficient, delivers better quality and is helping drive up productivity.”

                    Alan Kelly, IT Director | IFG Group Plc

                    Share this

                    Website development by Digital Strategy Consultants

                    Back to Top