25 Feb 2015

How to Make Friends and Influence End-Users

The delicate process of relationship-building was explored in all its psychological depths yesterday in the InfoComm Professional Development Training “Needs Analysis of End-User Requirements — What Are They Really Saying?” session taught by Bill Thomas, CTS-I, a staff instructor from the association.
Detailing the finer points of “getting to people’s real feelings” from the initial project interview through to a follow-up survey after commissioning, “it’s all about creating comfort,” Thomas emphasized. “Our end-users aren’t technologists like us. Create an atmosphere where it’s okay for them to say what they think and what’s on their mind, rather than talking them through ‘Technology, technology, technology’ and ‘We really want to look smart.’ If we make them feel bad that they don’t know as much about technology as us, then we haven’t connected with them.”
To gain better results from meetings, take careful note of the atmosphere you’re generating, the body language you and your client are using, and continually check understanding. “Keep asking, “Does this seem right to you? Am I understanding what you’re asking for? Do you understand what I am talking about? Is that what you think too?”
Tailoring your interview to the person with whom you are speaking is key, asking questions about the aspects of the system with which they will connect and interact on a daily basis.

The classroom was abuzz with discussion on the best questions to ask in the interview process, and how to elicit ideas and needs from potential clients. In general, InfoComm training at ISE is a tremendous draw, particularly for Peter Fox, sales director of Digicom in Dublin, Ireland. “I come to this event for the learning, to learn more about the industry and the happenings within the industry. I concentrate more on attending classes than going to stands,” he said, adding, “I’m basically in these classrooms or in one of the show-floor Unified Communications or Commercial Solutions Theatres all day.”

By Kirsten Nelson, www.avnetwork.com

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24 Feb 2015

HDBaseT Alliance – The Standard of the Future, Today.

Defining the standard of the future

The HDBaseT Alliance advances and promotes the adoption of HDBaseT technology as the global standard for high definition, digital connectivity. Since its founding in 2010 by LG Electronics, Samsung Electronics, Sony Pictures Entertainment, and Valens, the Alliance has brought together the leading names in the Consumer Electronics and .Professional AV manufacturers, and it counts today with more than 100 members and hundreds of products

Enabling 5Play over a single cable

HDBaseT technology has become the new standard for home and professional networking. It brings a rich feature ,TMset, increased reach, and better performance than existing solutions. The cornerstone of the technology is 5Play the converged delivery of uncompressed high-definition digital video, high-quality audio, Ethernet, up to 100 W .power, and various control signals, through a single LAN cable.

Coming to a home near you

With the recently released HDBaseT 2.0 specification, the Alliance is now enabling the development of consumer .electronics devices to better address the needs of the connected home HDBaseT 2.0 brings the quality of pro-AV to the cost-conscious consumer electronics market, for an unparalleled user ,experience. From simple point-to-point applications and up to the most cutting-edge multimedia home solutions. HDBaseT 2.0 delivers the 5Play feature set, from any source to any display around the house, using a simple control app.


Via: www.hdbaset.org

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29 Jan 2015

Kramer VIA Connect

Kramer VIA lets you connect wirelessly, collaborate easily, and engage everyone in the room in the work you’re doing. It provides a common platform for all those laptops, smartphones, and tablets in real time on one digital canvas. So things get done right then and there—not afterwards or through email.
Kramer VIA is a shared workspace for team collaboration in real time. Anybody who’s in the room can help create and edit a common document through their individual devices, then share and save it. Designed to eliminate wasted time, lack of productivity, and distracted attendees in meetings, classrooms, and presentations, Kramer VIA is the enemy of inefficient meetings. That’s because VIA acts as a collaboration hub so you can:

VIA is a solution that enables you to bring your own device (BYOD) to a meeting: Mac® or Windows laptops, tablets, iOS or Android based Smartphones. Just log on using Wi-Fi or LAN connections and you are connected. It’s wireless, it’s instantaneous and it’s easy!

Attendees can work together in a meeting, using VIA’s network. All you do is click “Step-In” and your screen is integrated on the main display. Then, you can start collaborating and interacting with other participants, work on a shared document, save it and send through the VIA Cloud or even use the interactive whiteboard.

VIA enables authentic engagement in meetings. You can share your files with other participants, chat or stream full HD videos in perfect quality. Everyone gets to participate, interact and be involved. Attendees become active participants – not bored bystanders.

via Kramer Electronics

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09 Dec 2014

Samsung Smart MultiXpress Wins

Samsung Smart MultiXpress Wins 2 Editor’s Choice Awards

The critical acclaimed Samsung Smart Print range – Samsung has brought smartphone-like ease of use and expandability to its new MFPs.

Samsung is shaping its print offering to meet the challenges of the office of the future

Launched at September’s IFA 2014 consumer electronics exhibition in Berlin, the ten new MFPs are the first of their kind to be equipped with an Android operating system. The combination of Android OS and Samsung’s Smart UX Center, the same touch technology used in Samsung Galaxy smartphones and tablets, provides a familiar user interface and a scalable platform for individual printer apps – just like a smartphone. It also allows the printers to operate independently of a PC with on-the-go connectivity through Samsung Cloud Print.
This, says Mark Ash, General Manager of Samsung Electronics’ Print Division in the UK and Ireland, makes the Smart MultiXpress series ideal for the flexible working practices employed by businesses today.

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04 Dec 2014

Cloud Video Conferencing from Digicom

Digicom to white label the Cirrus-Connects cloud video conferencing for the Irish market

Digicom has chosen to add the Cirrus-Connects cloud video conferencing solution to their product portfolio. Cirrus-Connects is now amongst an already impressive list of Digicom partners such as Polycom, Cisco, LifeSize, Samsung, Sony, NEC and Ricoh. As the number one choice for Print and Audio Visual/Video Conferencing solutions to the business sector in Ireland, Digicom recognise their clients changing needs for video conferencing solutions. Digicom aren’t just looking for a solution that looks great, they want a technologically robust solution that delivers significant benefits to their customers.

Not only do companies wish to continue using video conferencing at the boardroom level but due to the power from desktop/mobile hardware devices and the ever increasing telecommunication networks, companies want to easily connect their offices, customers, suppliers and partners and remote staff by video. “It’s all about the user experience! I’ve been so impressed with the reliability of Cirrus-Connects”, says Digicom Sales Director Peter Fox “the interoperability it offers and how simple it is to use, especially when running it from a webbrowser without the need to download any software plugins. With immediate effect, Digicom will be deploying Cirrus-Connects for use in our own business process”. Digicom has white labelled Cirrus-Connects under the Digicom brand.
Cirrcom Limited Managing Director, Steve Roberts is very proud and privileged for Cirrus-Connects to be associated with Digicom.

For further information, please contact:
Peter Fox, Sales Director
T: +353 (0)1 460 0022
E: peter.fox@digicom.ie

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01 Dec 2014

How I Made It | Greg Clarke

The Sunday Times recent ‘How I Made It’ article on Greg Clarke (Managing Director, Digicom). Read how Greg has grown the business since 1997, and also what lies in store for the future: “We have a good management team in place and good systems and processes. This means things are handled better, which means [profit] margin is better too. All in all, we have a good platform for growth”

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01 Dec 2014

Ricoh Projectors | Freedom of Expression

A record-breaking throw distance of just 11.7cm allows the Ricoh projectors to be placed just inches from the wall, ensuring that nothing comes between you and your message: no shadows; no noise; no glare. Use it to display images of up to 80 inches in meeting rooms, classrooms, museum displays, restaurants, bars, shops, window displays, anywhere there is a wall or flat surface to project upon. And because it is so compact and light, you can move it from room to room and even carry it to meetings off-site.

The PJWX4130N boasts all the features of the PJWX4130, plus wired and wireless network connectivity, a USB port for PC-free presentations and enhanced device management.

In summary:
Can be placed just 11.7cm from wall and will display images up to 80cm.
Optional Unique Stand.
HDMI Input.
Bright with 2500 ANSI Lumen.
Automatic distortion adjustment and wall colour correction.
Network Connectivity.
Low Energy Consumption.
Quick start/shutdown
Rapid 3 second start-up makes these projectors deal for impromptu, ad hoc meetings.
USB storage: A USB 2.0 interface allows JPEG images and MPEG2 video to be projected directly from USB memory devices for PC-free presentations.

For more information on the RICOH Projector & AV range contact a member of the Digicom Team today.

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10 Nov 2014

Digicom Samsung Business Discovery Briefing

Date: 7th November 2014

Location: Digicom Samsung Business Discovery Briefing, Dublin Chamber of Commerce, 7 Clare St, Dublin 2.

Evernote Camera Roll 20141110 140029 (1)

The aim of the Digicom Samsung Business Discovery Briefing was to teach business owners and decision makers how to save their business money by:

– Using the right device, to do the right job, at the right time and in the right place

– Making mobile technology work for them

– Cutting their office print costs

– Benefiting from Samsung’s free KNOX security protection software

There were expert speakers and presentations from Digicom and Samsung on the latest in mobile and print technology developments. Once presentations were concluded, attendees had to chance to see the CubePro 3D Printer in action, and just as importantly, the new range of Samsung Multifunctional Printers (featuring 10’ Android).

If you have any questions or require further information on anything in Friday’s presentation, please get in touch with me adrianot@digicom.ie

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13 Oct 2014

Digicom | Samsung Business Discovery Day

Title: Digicom | Samsung Business Discovery Day

Date: 7th November

Location: Dublin Chamber of Commerce, 7 Clare Street, Dublin 2.

Register: Here

In every sector, companies are discovering that mobile technology presents new opportunities – transforming service, support and ultimately improving sales.

Cloud Computing, BYOD as well as the massive growth in the smart phone market, the emergence of tablets and new technologies for meetings are all creating new behaviours and expectations in the workplace, providing opportunities for new more agile and flexible modes of working. The benefits will be a more engaged and agile workforce, which in today’s dynamic and fast moving markets is vital to enable businesses to innovate and adapt at the requisite speeds.

Join us at the ‘Business Discovery’ Event and find out how mobile technology can save your business money whilst putting your customer at the heart of your business.

What you will see & learn:

  • See and experience our latest technologies in action that are set to drive the enterprise revolution & new ways of working.
  • Leverage new platforms based on consumer technology to add more speed and flexibility to current business operations which will lead to a more productive workforce.
  • Discover Samsung KNOX – protection against mobile threats is essential in any workplace especially a BYOD workplace. Samsung Knox will keep devices, networks & infrastructure safe from mobile threats and protect corporate devices, plus the sensitive data they carry.
  • Gain insight for IT as to how to adapt to this new ‘always on’ reality and enable employees to make the most out of these technologies and work in new ways.

Register: Here

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22 Sep 2014

Polycom RealPresence Group 500 Special Offer

Digicom are running a Polycom trade in promotion discount of up to 25% for your existing Video Conferencing units. This offer applies to the equipment listed below. As you can see is not limited to just Polycom units. As an added incentive for the next 2 months, we are also bundling Premier Maintenance for Year 1 Free of Charge for trade ups to the Polycom RealPresence Group 500 series. This only applies to trade-ups and is in an effort to encourage replacement of end-of-life kit.

Polycom RealPresence Group series combines great video experiences and a new breakthrough simple interface with the broadest interoperability and lowest total cost of ownership of any video. The Polycom® RealPresence® Group Series brings a new standard of efficiency and productivity to your group collaboration. It combines great video experiences and a new breakthrough simple interface with the broadest interoperability and lowest total cost of ownership of any video collaboration system.

For conference rooms and your other meeting environments, the Polycom RealPresence Group 500 delivers powerful video collaboration performance in a sleek design that is easy to configure and use. Support for dual monitors and ultiple options for sharing content make it an ideal fit for most standard-sized meeting rooms. Single-cable connections for video and audio simplify setup, while the small, sleek design allows for discreet placement of the device. Plus, the small design makes it ideal for mobile applications, whether moved to different locations within a building or used as part of your mobile video kit.

Full list of equipment eligible for trade-in: Cisco/Tandberg (C Series, MXP Series, MSE Series, Edge Series), Lifesize (Room, Team, Express), Sony (PCS Series), Aethra (Vega series), Huawei (View Point Series), Radvision Scopia VC240, VTEL conferencing systems, Polycom iPower, Polycom View Stations and Polycom VSX series.

The program with additional free maintenance bundle runs until 12th November 2014.

Feel free to Contact Digicom for more information on this trade-in offer or call 01 4600022.

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