04 May 2017

JLL Case Study

Delivering best-in-class Audio Visual technology

Customer: Jones Lang Lasalle (JLL)
Industry: Real Estate
Location: Hatch Street, Dublin 2
Workforce: 70 000 employees across 10 locations in 80 countries


Talent retention is one the biggest challenges facing organisations today. Companies like JLL invest significant resources in recruiting the right candidates for their company culture and strive to motivate employees to pursue long-term careers with the organisation. JLL identified two needs:
creating open workspace environments promoting clear and transparent communication between colleagues,
ensuring reliable, seamless and up-to-date technology.


The Audio Visual technology deployed at JLL is simple to operate, functional and delivers up to a 4K standard.

Wireless presentation systems with Barco Clickshare: Users can simply share their laptop or mobile device’s screen directly onto a presentation screen. ClickShare works with all systems, all devices, all platforms (Windows, Mac OS, Linux, Android, iOS).

JLL meeting room

User Interface User Experience (UIUX)

JLL sought a larger workplace to accommodate a growing, and increasingly tech-reliant, workforce and its evolving needs. The move also prompted to rethink the firm’s current AV systems. It was time for a technology refresh. JLL selected Digicom as its AV integrator to deliver a fresh collaboration platform at their Hatch Street offices.

JLL Boardroom

Digicom worked with JLL’s IT team, architect, and general contractor to deliver a mix of new generation AV solutions to meet the expectations of a global, mobile, and traditional workforce.

Integrated spaces include: Lounge, Boardroom, Large and Small Conference Rooms, Video Conference Room, Video Collaboration Rooms and Open Areas.


Creation of an ideal work environment: JLL’s offices offer space, amenities, and experiences that meet the expectations and needs of a modern workforce:
– attention paid to employee work/life balance,
– social interaction,
– culture of collaboration,
– conferencing without limitations.

JLL restaurant


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03 May 2017

Ardagh Case Study

Discover a state-of-the-art Audio Conferencing boardroom with a fully integrated room control system

Customer: Ardagh Group

Industry: Manufacturing / Global leader in glass and metal packaging solutions

Location: Leopardstown, Dublin

Workforce: 135 in Dublin – 23 000 employees across 22 countries


Ardagh Glass AC Boardroom


Ardagh Group operate 109 manufacturing facilities in 22 countries worldwide with approximately €7.7 billion global sales. The new state-of-the-art Dublin office had very specific audio visual requirements for a variety of office spaces. Digicom was entrusted to deliver the complete audio visual high-spec fit-out.


Unique Audio Conferencing design: the triangular table and 3 screens allow for eye contact between all participants and a clear view of the presentation no matter where one is seated. The Audio Conferencing sound quality is second to none. The recessed screens and projectors are hidden from view when not in use to adhere to a sleek and uncluttered design.
Simplicity is key: all rooms functions are controlled via a single app on a dedicated iPad (lighting, blinds, projectors and screens, phone calls, volume, etc).

Ardagh Glass state-of-the-art boardroom

Video Conference Rooms

The VC room features a dual screen with a Polycom VC system along with a Videxio virtual meeting room service. Connection is easy and anyone can join via the internet, no matter the location or the device. This facilitates multi-party connections as up to 30 people can join the same call.

Other spaces included in the fit out:

Meeting rooms: all fitted with easy to use presentation systems (Barco ClickShare).
Restaurant: dual-purpose: casual area with free to air tv and can also be used as a meeting space when a large room is required (incl. presentation display).

Ardagh Glass Restaurant with AV
Reception: effective brand recognition through digital signage: large LCD screen featuring constant company information and managed by a centralised communications point (One Lan system).


– impressively high-tech yet user-friendly environment that suits the needs of the business,

– the systems in place ensure a simple yet efficient and seamless user experience,

– the presentation sharing and audio conferencing systems have exceeded customer expectations.

[gview file=”https://www.digicom.ie/wp-content/uploads/2017/05/Ardagh-Case-study1.pdf”]

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07 Feb 2017

Eurofound Case Study

EU research body drives down costs, improves productivity with Digicom and Ricoh print service

“The print solution from Digicom and Ricoh is very important for Eurofound for a number of reasons, but especially because of availability and reliability. It is much better and more efficient for staff and it’s much easier to manage. Constant calls about problems have almost disappeared and the service is now available instantly whenever and wherever people need it.”
Linda Byrne, ICT Assistant and Technical Support, Eurofound


Eurofound, an EU research body, had a traditional desktop print function that was costing too much time and money. But since deploying a Digicom and Ricoh Managed Print Service, the organisation has transformed its print service. Costs have been cut by 30 percent and device numbers by over 80 percent, while efficiency, speed and quality have been improved. Staff productivity has increased and IT staff have realised a significant fall in support time and effort.



The European Foundation for the Improvement of Living and Working Conditions (Eurofound) is a tripartite European Union Agency, whose role is to provide social and work related policy research and information. Eurofound was established in 1975 to contribute to the planning and design of better living and working conditions in Europe. It is headquartered in Dublin, but has a small satellite office in Brussels.

Eurofound was typical of many organisations that have a basic office print function comprising a number of desktop devices sitting on desks and shared between one or two people. At Eurofound, however, the situation was coming to a head because maintenance was costing more time and money, while the quality and efficiency of the print service was decreasing.

The organisation had around 75 desktop printers. But the equipment was getting old and needed constant repair and upkeep. Eurofound even had some devices that were up to 12 years old. As well as trying to keep old and outdated devices running, managing consumables, such as toner, was a problem.

The mix of printers meant several different toner types had to be kept in stock. Some devices had too much toner while others ran out. Toner alone was costing Eurofound up to €15,000 a year. Without better control, time and print resources were being wasted. The organisation wanted to provide staff with a modern, more up-to-date print service.

As an EU-funded organisation, Eurofound has to go through a strict selection and public tender process open to all EU member states. Digicom – a Ricoh business partner in Ireland – was one of several organisations that bid for the contract. Digicom put forward a solution based on Ricoh digital print technology and was awarded the contract. The assessment was based on factors such as quality and functionality of equipment, quality of service and value for money.


Eurofound has deployed a Digicom and Ricoh Managed Print Service (MPS) comprising new Ricoh Multifunction Products (MFPs), PaperCut management software and Digicom services. The MPS involves replacing 75 existing desktop printers with just 12 office-based mono and colour Ricoh MFPs, two larger production print Ricoh MFPs and one Ricoh MFP in the Brussels office. This reduces Eurofound’s print fleet by more than 80 percent. To avoid sudden change, existing equipment is being phased out over time so that desktops are only removed when they become obsolete. Eurofound sent regular emails to staff about project status, then followed up with group training sessions so staff were guided through the features and benefits of the new print service.

The MPS provides staff with Follow Me printing. Entry passes have been adapted to include individual print codes so staff can send documents to any printer across the organisation, then print by swiping the card.

As well as deploying the complete MPS solution, Digicom also provides on-going support which includes phone and on-site maintenance and supply of consumables. Ricoh’s Smart Metering software enables Eurofound and Digicom to remotely manage the entire fleet of devices to spot potential problems and determine when toner is needed.


The Digicom and Ricoh MPS has reduced the cost of print at Eurofound and helped to make the service more efficient, productive and easy to use.

Linda Byrne, ICT Assistant and Technical Support at Eurofound, says, “The print solution from Digicom and Ricoh is very important for Eurofound for a number of reasons, but especially because of availability and reliability. It is much better and more efficient for staff and it’s much easier to manage. Constant calls about problems have almost disappeared and the service is now available instantly whenever and wherever people need it.”

Taking into account the 80 percent device reduction, more efficient print operations, a huge cut in support time and more efficient consumable management, Eurofound estimates that the Digicom and Ricoh MPS is saving around 30 percent of previous print costs.

Better quality equipment and an integrated, managed operation has improved print services for users. Features such as Follow Me print improve efficiency and security, but also help to reduce waste because they cut out unwanted or mistake printing. Scanning on every Ricoh MFP – instead of a few scattered scanning devices – has increased document scanning and reduced the amount of paper and printing staff need. Eurofound has cut the number of printed pages by 100,000, an annual reduction of around 10 percent.

Eurofound produces a lot of reports, which often comprise 50 pages and are needed by up to 200 people at a meeting. Eurofound used to outsource printing these, but because of the quality, speed and efficiency of the Ricoh MFPs, they are now done in house, which helps to reduce costs further.

Staff productivity has also increased, because of more reliable technology and fewer faults and hold ups to work. Fast, high-quality equipment and printing help staff produce the documents and reports they need quickly.

Follow Me print also enables greater mobility and flexible working. Staff often travel to Brussels to discuss and report on specific projects to the EU. Now, instead of having to carry bundles of paper, staff can print to the Brussels office and pick up their documents when they arrive.

One significant challenge for Eurofound was managing the change from traditional ways of printing to a more centralised and controlled managed service. But because of the service from Digicom and the quality and efficiency of the Ricoh technology, Eurofound encountered very few problems. Byrne says, “Transition was so much easier than we had imagined. Before the new print service, the initial response from staff was they were going to hate it. Now they love it. In fact, we’ve had several emails from staff about how good the MPS is, which is unusual because you often don’t hear anything until something goes wrong.”

The MPS also improves management. Byrne says, “A lot less of my time is spent with my hands in a printer and trying to keep track of toners. It used to be the case that on the morning of an important meeting someone would call up because the printer had run out of ink which caused all kinds of problems. But the smooth running of the whole system is fantastic and now there are very few problems. The timesaving element is a huge benefit to us.”

Digicom worked with Eurofound to locate the Ricoh MFPs ergonomically using an audit of how and where staff used print resources. This continues with Digicom and Eurofound reviewing print use and moving devices where there is over or under use, to improve efficiency.


  • Ricoh Multifunction Products
  • Ricoh Smart Metering
  • PaperCut management software
  • Digicom support services
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04 Oct 2016

Insurance Company – Case Study

Boardroom & Meeting Rooms

Audio Visual Technology Meets Aesthetics

This fit-out on St. Stephens Green, is an example of where technology does not invade classical aesthetics, yet the technology works to specification and is fit for purpose. The 26 person boardroom is situated to the front of the Georgian building. The room is used for quarterly global board meetings. The table houses 5 omni directional mics which are used on occasion to video conference delegates into the meeting, Two large format LCD Screens are housed and concealed in tastefully designed cabinets. The cabinet to the right also houses a video conferencing codec & pan tilt zoom (PTZ) camera. There is a second PTZ camera housed at the other end of the room to accommodate the delegates at the other end of the table.


All the rooms in the building faced a similar challenge. Aesthetically integrate AV technology and be fit for purpose. The Video Conferencing Huddle Space allows casual high stool seating and comfortable sofa seating, whilst being in conversation with the far side. Seeing their room on one screen and sharing the discussed data on the other.

The brainstorming projects work-space, was designed in a round table format to allow full interaction and participation between delegates. Again when required, delegates who were unable to attend in person, could be video into the call on the large screen and if necessary, data could be shared on screen, with the far side. In this case the video of the far side would become picture in picture, with the large screen displaying the shared data.


Most other rooms have the more traditional boardroom format, with large screens at the top of the room. All cables are concealed. None of the Georgian architecture was damaged. All audio visual technology was tastefully integrated with the aesthetics of the building. This was down to great consultation with the client, significant resource and time being spent with Digicom project management & the client design team. Finally careful installation & commissioning of the equipment by the Digicom engineering team. The site is maintained and remains fresh through the ongoing support of the Digicom service support team. The client enjoys ongoing preventative maintenance, on site support and same day response to tickets opened, within agreed time periods, depending on how mission critical status of the the room.

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05 Aug 2016

Financial Firm – Case Study

Room Booking System


Digicom recently completed the integration of Audio Visual Equipment at a client’s (Financial Firm) new office in Elm Park Business Park. This included the installation of:

  • Large Format LCD Displays
  • Video Conferencing
  • Digital Signage
  • Room Booking

This case study will focus on their Room Booking System.

Meetings Made Easy

With the Condeco Outlook Add-in, their employees can allow room searches, services, visitors and video conference bookings to be made from within their Outlook calendar. They can make the appointment in MS Outlook and invite appropriate attendees. By clicking on the room booking icon in the appointment window they’re able to search for a room and book it right there and then.

The process now for our client is to Instantly book a room, start a meeting, or release a room using your badge or pin code. The screens are linked directly to our room scheduling software. They avoid meeting conflicts by displaying who booked the room and for how long. If a meeting overruns and no other bookings have been made, the host can extend the current meeting straight from the screen.



Real Time Data

The firm can now gather essential  information on how rooms are  being used. That data is used to design work-space that enhances productivity while reducing real estate costs. As their property requirements grow or change, they can use this data to develop long-term strategies.

For further information on this system, or a demonstration, please do not hesitate to contact us. A similar solution will also work on Gmail and Lotus Notes.



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05 Aug 2016

Government Body – Case Study

Delegate & Voting System


Digicom recently completed and Audio Visual Fit Out for a Government Body client. It included installation of:

  • Projectors & Displays
  • Large Format LCD Displays
  • A Queuing System
  • Digital Signage
  • Video Conferencing


Discussion System

The Shure system enables meeting participants to hear each other clearly, across the room. The units combine audio & user controls in an integrated system. Meetings are managed with complete control and reliability. The comprehensive hardware and software options, conform to the specific needs and protocols of the city council. The software options also support voting and complete conference management.



The flush-mounted delegate conference unit features a speak/request button, XLR gooseneck microphone connector, loudspeaker, 5 voting buttons and chip card reader. The system is a daisy chained connection with loop through connections. It is connected with a DCS-LAN connection by use of CAT 5e (or higher) F/UTP or U/FTP cabling. It has Support for 4 microphone operation modes; Automatic, FIFO, Manual and VOX (voice activation) and supports 3 microphone interrupt ability modes enabling ‘ping pong’ mode. The microphones are auto off of microphones and have a lockable XLR gooseneck microphone connector. Each also has 1 high-quality loudspeaker, with one 1 chip card reader (with SW 6000) and 1 microphone button with LED indicators for speak and request to speak.

Please feel free to contact us if you would like more information, or to visit the system.




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29 Jul 2016

Dublin Law Firm – Case Study

Workplace Automation & Collaboration


The Client, a Dublin Law Firm, are recently enjoying the benefits of the latest integrated ‘state of the art’ audio visual solution, at their new office in Dublin 2. Their installation includes:

  • Large Format LCD Screens
  • Room Audio Conferencing Solutions
  • Recessed Projectors & Screens
  • Video Conferencing


Law Firm Image 2



The ClickShare Wireless Presentation units  let the clients’ employees share their content on large meeting room screens in the most intuitive way possible. Cables are no longer needed. They just start their presentation by simply pushing a button – whether of a USB-device they connect to their laptop PC or MAC, or by using the user-friendly app for iPhone, iPad, or Android. The connection also automatically displays the most optimal resolution, without messing up the layout on their laptop. Using both the 2.4GHz and 5GHz band guarantees a great wireless connection at all time.

Clients & employees share content from up to four sources (Laptop/Tablet/Smartphone) simultaneously on the one large screen, delivering a collaborative experience and saving significant meeting time.


The client was keen to create and executive ambience whilst retaining workplace functionality with the meetings rooms . When not required, no audio visual displays are visible. When required, via a touch screen room control instruction, the required displays become visible via hoist mounted units concealed in the ceiling or cabinets. Careful coordination between Digicom and the client design team has delivered a seamless and intuitive solution for the user each time.

Contact Digicom today for advice on how to integrate the above-mentioned solutions into your current workplace automation plans. Click here or email info@digicom.ie

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29 Feb 2016

JLL Case Study


AV Technology in the Workspace

The biggest challenge facing organisations today is talent retention. Companies like JLL invest significant resource in recruiting the right candidates in order to fit the culture of their organisation. Once inducted, the next challenge is to motivate their staff into long term careers with the organisation. JLL identified the need for an open workspace environment with with clear transparent communication between colleagues. They also identified the need for keeping the technology up to date and making it work seamlessly.
The Audio Visual technology deployed by JLL is simple to operate, functional and delivers up to a 4K standard. The client enjoys the use of wireless presentation systems through the use of the Barco Clickshare. Users can simply share what’s on your laptop or mobile device, on a presentation screen. Whatever device they are using, ClickShare can get the content on the screen. The iconic ClickShare Button is used for laptops, while a dedicated, free app is available for tablets and smartphones. Windows, Mac OS, Linux, Android, iOS, it doesn’t matter which platform they are using.



User Interface User Experience (UIUX)

JLL sought a larger workplace to accommodate a growing — and increasingly tech-insistent — staff and their evolving needs. The move also prompted a rethink the firm’s current AV systems. It was time for a technology refresh. JLL selected Digicom as its AV integrator to deliver a fresh collaboration platform at their Hatch Street offices. Digicom worked with JLL’s IT team, architect, and general contractor to deliver a mix of new-generation AV solutions to meet the expectations of a global, mobile, and traditional workforce. Integrated spaces include:, Lounge, Boardroom, Large and Small Conference Rooms, Video Conference Room, Video Collaboration Rooms and Open Areas.



Ideal Work Environment

JLL’s office represents spaces, amenities, and experiences that meet the expectations and needs of a modern workforce: attention paid to employee work/life balance, social interaction, a culture of collaboration, and conferencing without limitations.

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19 Feb 2015

Future Trends in Audio Visual – Destination 2020

Brad Grimes chaired an interesting panel discussion with knowledge experts, from within the industry at this years ISE Trade Show in Amsterdam. The internet of things or the automation of internet things, will be the most influential change in our lives in the coming years. We will track the behaviour of users of Audio Visual and automate it. Smart technology will be the unique buying trigger to decide what technology will be procured by organisations.

 The technology will always be evolving and adapt to people’s behaviour, in many cases, without them even noticing. Currently the industry is guilty of building silo’s. IoT will change this with presence and intelligence, that will end integrators building dumb rooms.

 With the ongoing integration of IT and the presence of Cisco and Microsoft at this years event, the panel described how important it will be for integrators to build their eco systems around their platforms. They are the largest enterprise platforms in B2B offices now.

 So, as a result the top 5 trends to watch for by the panel are:

  1. Intelligent Devices
  2. IP Version VII on the 5G Network.
  3. Remote engagement
  4. Software as a service, cloud based technology. Particularly in the video area. And oh, finally
  5. Watch your teenager. Their behaviour with technology is naturally collaborating and multi tasking. Observe it and see the future in the enterprise space.

So the future of Audio Visual is challenging, as we learn to stay expert in this exciting industry.  

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17 Feb 2015

Is 4k here to stay?

With so many manufacturers pushing the latest and greatest in 4k or ultra HD, it can quite confusing on what it actually is. 4k technology is generally referred to as 4x times the quality of Full HD or 4x 1080p. Simple right….unfortunately not..

There are 3 things that make up picture quality. The first of these are the number of pixels. So having 4x the amount of pixels is a good start.

The second of these is the frame rate or hertz. This is the number of frames per second, so the higher the frame rate the smoother the picture quality.

Finally the colour sampling or chroma sub sampling is the final component that makes up the picture quality. This refers to the amount of true colour shown on screen at one time. Unsampled colour is referred to as 4:4:4 while it is often sampled at 4:2:2. This reduces the bandwidth required by a third without effecting the visual quality of the image.

So, now that we know what makes a high quality image, how do we get all of on the screen. Easier said than done.

Display port is capable of carrying 4k at 60 fames per second with a colour sampling of 4:4:4. As is HDMI 2.0, which has taken over from HDMI 1.4 as the new standard of HDMI as of 2014. So unless you have a source device with a DisplayPort output or HDMI2.0 chipset you will end up with 4k at 24-30 FPS. This will greatly reduce the quality of the image and a better picture would be achieved at 1080p instead of 4k.

So we have the cable and we have the TV’s that can produce a 4k image. The problem comes in when you try to switch 4k video. Currently there is little or no way of switching true 4k due to the large bandwidth required. Many of the switchers use colour sampling of 4:0:0 to reduce the bandwidth. This becomes noticeable especially on the larger 4k screens.

The other factor and probably the most important component that currently posses a major roadblock to the success of 4k is content. With no standards set for a 4k video player currently on the market and with HD TV currently being broadcast at only 720p it is hard to see 4k being available to every household. There also remains the fact that there is very little content out there recorded in 4k

On the other hand streaming services such as Netflix are starting to release content in 4k as a premium service. Using Netflix as a native application built into the display eliminates the transmission issues inherent with 4k. On the downside it is recommend to have a 25mb/sec broadband speed and unlimited data allowance to watch 4k.

While there are a number of issues currently stopping 4k from being readily available, there is no doubt that the incredible picture quality offered by 4k means it is here to stay unlike 3D which proved to be little more than a gimmick.

Ciarán McGrath, Audio Visual Consultant (Digicom)

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