Why join Digicom?

Digicom’s mission is to enhance digital business communication.

We are passionate about technology and the benefits it brings to business. Digital Communication is a buoyant market indeed and we’re proud to be part of it and to guide our customers on their digital transformation journey. The “Future of Work” is way closer than we all think and we want our customers to be ready and embrace the changes.

We also care about our employees, they are the cornerstone of our business. We want our staff to feel valued and heard and are constantly looking for ways to keep on improving internally.

Digicom have been in successful business for over 20 years and we keep growing.
We are looking for talented and committed individuals who share our passion and our values and will contribute to achieve our vision:

“To be the go-to digital communication expert for business, that cares for both its people and customers.”

We work hard to reach this goal and to live by our values:

  • Integrity: Personal integrity is our essence, we hold ourselves and each other accountable, we act with transparency and self-honesty.
  • Respect: We believe a positive approach makes a difference, we endeavor to treat each person we meet with patience and kindness.
  • Collaboration: We share common goals, believe in teamwork and care for one another. We go the extra mile to support the team’s effort and achieve success.
  • Excellence: We strive for excellence both in ourselves and in our customer service and we work diligently to deliver the best customer experience.
  • Smart Learning: We never stop growing and we take responsibility for developing our skills and talents. We keep open minded to new possibilities and strive to improve continuously.
  • Ambition: We are driven and aim high, we focus on our goals & purpose and are committed to making it happen.

 

If you share these values then we want to hear from you.

Vacancies

  • Senior Audio Visual Engineer Dublin, Full-time

    Senior Audio Visual Engineer

    Being the face of Digicom on a day to day basis with our customers requires the right personality as well as the required technical skills and experience.

    We are a Business to Business supplier of integrated Audio-Visual systems, as well as Print and Document Management Solutions. We specialise in Video Conferencing and Telepresence Systems, Audio Conferencing, LCD and Projector Presentation Systems, Digital Signage, Lighting Control, Room Control, Video Over Ethernet Cable, TV Signal and IP TV, Cable Management, Video Recording and streaming Solutions.

    Our Engineers are motivated to provide a high-quality service to our clients. In addition to ensuring our clients systems are operating at their best, a key requirement is our Technicians’ personal skills, working with clients, developing the relationship, understanding their issues and providing the right level of response.

    To fulfil this role, you will already have a strong working knowledge and understanding of the AV industry and associated technologies, you will have excellent product knowledge including Crestron, AMX, Extron, Cisco, Polycom, Evoko, Barco, etc… You will understand Networks and product / system integration. Have the ability to root cause problems and resolve issues whilst at the same time being flexible working to client requirements and deadlines.

    Transport is provided so a full clean driving licence is a pre-requisite. Salary is commensurate with qualifications, skills and experience. On-going training and development are provided.

    Working hours are typically Office hours but some flexibility is required as we work to client requirements and deadlines. Salary will be commensurate with experience.

    Responsibilities:

    • On-site installation of Audio-Visual solutions.
    • Achievement of contracted Service Level Agreements and internal KPI metrics.
    • Responsibility for resolution of Customer Audio Visual incidents and problems.
    • Maintaining effective & courteous communication with all departments and customers.
    • Managing parts van stock and updating Digicom warehouse stock levels including quarterly car stock and in-house parts stock take.
    • Maintaining excellent Customer relationships at all times.

     

    To be considered for this position you will need to demonstrate appropriate qualification, training and experience.


    Apply for Job

  • Lead Service Engineer - Printers and Multi-function devices Dublin, Full-time

    Lead Service Engineer – Printers and MFDs

     

    Position: OT Service, Lead Engineer

    Reporting to: Operations Manager

    Location: Digicom Head Office and customer visits.

    Summary:

    This hands on Service engineering position also oversees the provision of OT installations, Servicing and preventative maintenance and provides guidance and training to colleagues and be final point of reference for all OT Service technical support issues.

    Responsibilities:

    • To be the first point of escalation for the OT Service Engineers regarding the Installation, maintenance and repair of Office Technology systems managed by Digicom.  
    • Ensure that all OT Service SOP’s are correctly adhered to.
    • Achievement of contracted Service level agreements and internal KPI metrics.
    • Ensure that customer issues are resolved in a timely manner and that communication is clear and consistent.
    • To co-ordinate the scheduling of Installs across the team and with external carriers regarding delivery.
    • Maintaining effective & courteous communication with all departments and customers.
    • Managing parts van stock and updating Digicom warehouse stock levels including quarterly van stock and in-house parts stock take.
    • Maintaining excellent Customer relationships at all times
    • Communication – represent the OT Service Department at meetings, communicate effectively and cooperatively: face to face, email & telephone.
    • Collaboration – assist the Service Desk and Service Teams as well as the Office Technology and Audio-Visual Install teams as required.
    • Safety – adhere to all company and legislative Environmental, Health & Safety requirements and safely operate all warehouse equipment and machinery.
    • Quality – perform all duties and tasks in accordance with the company Quality Management System.
    • Ensure team members adhere to a standard of dress and conduct in line with the calibre and status of Digicom’s customer base.
    • Scheduling van servicing, CVRT, etc with your team and ensure the ongoing maintenance of your assigned vehicles.

    Qualifications / Experience

    Required

    • Ability to diagnose, repair and perform preventative maintenance on a range of MFDs, photocopiers and printers in professional settings.
    • Strong working knowledge and understanding of the MPS industry and associated hardware and software.
    • Installation of Photocopier and Printer hardware and associated software.
    • Excellent IT / Network skills – ability to pick-up new systems quickly.
    • Full, clean driving license.

    To fulfil this role, you will already have considerable Printer/Multifunctional Device maintenance experience.

    Desired

    • Experience of Document Management Solutions.
    • Health and safety training.
    • Fork-lift licence.
    • Warehousing / inventory management experience.
    • Safe-pass training.

    Person Specification

    • Ability to assign workload and manage team to effectively deliver the departments KPI.
    • Ability and attitude necessary to work unsupervised – and to seek guidance when necessary.
    • Have the ability to root cause problems and resolve issues.
    • Cooperative, collaborative and helpful demeanour.
    • Ability to communicate effectively: internally and externally. 
    • Diligent attention to detail and thorough attention to safety.
    • Good problem solver – ability to aid efficiency and add value.
    • Ability to work under pressure and show flexibility.
    • Strong planning and organising skills.

    Deliverables / Key Performance Indicators

    • First Time fix rates for OT Service requests.
    • Response times and meeting committed customer attendance dates.
    • PM Schedule completion in Liaison with Support desk for scheduling.
    • Customer satisfaction metrics and feedback.
    • OT workshop Housekeeping audits weekly.
    • Parts/material usage tracking and spares inventory management.


    Apply for Job

  • AV Installation Technicians Dublin, Full-time & Contract

    Audio Visual Installation Technicians
    Combining craftsman skills with high technology integration requires a special type of person. Can you combine building site skills with high level precise electronic integration? Are you willing to learn on the job and through extensive online training to become an Audio Visual integrator?

    We are seeking both Junior and Senior AV installation technicians.
    Seniors will already be experienced in the installation skills required, what you can bring to this role is the ability to liaise with Architects and construction contractors, to manage and develop the skills of your assigned Juniors, maintain Excellent Customer Relationships and ensure all site work is performed in a clean and professional manner.

    Our Junior technicians have demonstrated their ability for handling construction tools, have the ability to learn electronic technology, are motivated to learn both on the job and online the developing technology in this field.

    These positions are mobile in nature depending on the customers site installation location. As Seniors typically are supplied with transport, a full clean driving licence is a prerequisite for this role.

    If these opportunities strike a chord with you, we would be delighted to hear from you.


    Apply for Job

  • Audio Visual Service Engineer Dublin, Full-time

    Audio Visual Service Engineer

    Being the face of Digicom on a day to day basis with our customers requires the right personality as well as the required technical skills and experience.

    Our Service Engineers are motivated to provide a high-quality service to our clients. In addition to ensuring our clients systems are operating at their best, a key requirement is our Technicians’ personal skills, working with clients, developing the relationship, understanding their issues and providing the right level of response.

    To fulfil this role, you will already have a strong working knowledge and understanding of the AV industry and associated technologies, you will have excellent product knowledge including Crestron, AMX, Extron, Cisco, Polycom, Evoko, Barco, etc… You will understand Networks and product / system integration. Have the ability to root cause problems and resolve issues whilst at the same time being flexible working to client requirements and deadlines.

    As this position is in Field Service, transport is provided so a full clean driving licence is a pre-requisite. Salary is commensurate with experience. On-going training and development is provided.

    Working hours are typically Office hours but some flexibility is required as we work to client requirements and deadlines.

    Outline of Responsibilities

    • On-site maintenance and repair of Audio Visual installations provided by Digicom
    • Achievement of contracted Service Level Agreements and internal KPI metrics.
    • Responsibility for resolution of Customer Audio Visual incidents and problems.
    • Maintaining effective & courteous communication with all departments and customers.
    • Managing parts car stock and updating Digicom warehouse stock levels including quarterly car stock and in-house parts stock take.
    • Maintaining excellent Customer relationships at all times.

    To be considered for this position you will need to demonstrate appropriate qualification, training and experience.


    Apply for Job

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