Why join Digicom?

Digicom’s mission is to enhance digital business communication.

We are passionate about technology and the benefits it brings to business. Digital Communication is a buoyant market indeed and we’re proud to be part of it and to guide our customers on their digital transformation journey. The “Future of Work” is way closer than we all think and we want our customers to be ready and embrace the changes.

We also care about our employees, they are the cornerstone of our business. We want our staff to feel valued and heard and are constantly looking for ways to keep on improving internally.

Digicom have been in successful business for over 20 years and we keep growing.
We are looking for talented and committed individuals who share our passion and our values and will contribute to achieve our vision:

“To be the go-to digital communication expert for business, that cares for both its people and customers.”

We work hard to reach this goal and to live by our values:

  • Integrity: Personal integrity is our essence, we hold ourselves and each other accountable, we act with transparency and self-honesty.
  • Respect: We believe a positive approach makes a difference, we endeavor to treat each person we meet with patience and kindness.
  • Collaboration: We share common goals, believe in teamwork and care for one another. We go the extra mile to support the team’s effort and achieve success.
  • Excellence: We strive for excellence both in ourselves and in our customer service and we work diligently to deliver the best customer experience.
  • Smart Learning: We never stop growing and we take responsibility for developing our skills and talents. We keep open minded to new possibilities and strive to improve continuously.
  • Ambition: We are driven and aim high, we focus on our goals & purpose and are committed to making it happen.

 

If you share these values then we want to hear from you.

Vacancies

  • Field Service Technician – Office Technology

    Field Service Technician/Service Engineer

    Reporting to: Team Leader – OT Service Department

    Summary: Field service of all Digicom Office Technology Products.

    About the Role

    As a Field Service Engineer at Digicom you’ll play a key and vital role in supporting our customers and ensuring that our company goals are achieved. You’ll be responsible for installing, repairing and servicing a range of Ricoh and Samsung office devices.

    About the Person

    The Service Engineer is someone who has a passion for success on the job and beyond with a drive to complete a job to a high standard.
    Managing expectations is crucial so having strong communication skills is crucial when dealing with customers. You are open to developing, enjoys working at pace without compromising quality and continually seeks to improve.
    The Service Engineer must be team orientated while remaining versatile, open minded and able to work autonomously without supervision.
    We are researching new business channels /products and therefore place a high value on an individual’s growth mindset/ attitude to life and learning.

    Key Responsibilities

    • Achieve KPI targets.
    • Install and maintain all Office Technology Products sold by Digicom, including Ricoh, Brother and Samsung office equipment.
    • Install and support software products sold by Digicom including Papercut and remote monitoring software.
    • Maintain and grow customer relationships through excellent customer service and communication.
    • Proficient use of service IT systems to accurately record and report information.
    • Drive for success by ensuring the job is completed to a high standard.
    • Manage and record all stock.
    • Keep up to date with manufacturer products and training.
    • Regular communication with Sales regarding potential upgrade opportunities identified on site

    Key Metrics

    • First Time Fix Rate
    • Average Fix Time
    • Average Response Time
    • Stock Levels

    Key Requirements

    • Minimum 2 years’ experience repairing printers/copiers (ideally Ricoh/Samsung)
    • Experience with Follow Me solutions.
    • Microsoft or CompTIA Certified

    Essentials

    • Technical Understanding of Printers and Copiers.
    • Full clean drivers’ licence

    What we offer

    • Fully expensed company van
    • Company Mobile
    • Company Pension after successfully completing probation.
    • Company Performance Bonus


    APPLY

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