Why join Digicom?

Digicom’s mission is to enhance digital business communication.

We are passionate about technology and the benefits it brings to business. Digital Communication is a buoyant market indeed and we’re proud to be part of it and to guide our customers on their digital transformation journey. The “Future of Work” is way closer than we all think and we want our customers to be ready and embrace the changes.

We also care about our employees, they are the cornerstone of our business. We want our staff to feel valued and heard and are constantly looking for ways to keep on improving internally.

Digicom have been in successful business for over 20 years and we keep growing.
We are looking for talented and committed individuals who share our passion and our values and will contribute to achieve our vision:

“To be the go-to digital communication expert for business, that cares for both its people and customers.”

We work hard to reach this goal and to live by our values:

  • Integrity: Personal integrity is our essence, we hold ourselves and each other accountable, we act with transparency and self-honesty.
  • Respect: We believe a positive approach makes a difference, we endeavor to treat each person we meet with patience and kindness.
  • Collaboration: We share common goals, believe in teamwork and care for one another. We go the extra mile to support the team’s effort and achieve success.
  • Excellence: We strive for excellence both in ourselves and in our customer service and we work diligently to deliver the best customer experience.
  • Smart Learning: We never stop growing and we take responsibility for developing our skills and talents. We keep open minded to new possibilities and strive to improve continuously.
  • Ambition: We are driven and aim high, we focus on our goals & purpose and are committed to making it happen.

 

If you share these values then we want to hear from you.

Vacancies

  • AV Installation Technicians Dublin, Full-time & Contract

    Audio Visual Installation Technicians
    Combining craftsman skills with high technology integration requires a special type of person. Can you combine building site skills with high level precise electronic integration? Are you willing to learn on the job and through extensive online training to become an Audio Visual integrator?

    We are seeking both Junior and Senior AV installation technicians.
    Seniors will already be experienced in the installation skills required, what you can bring to this role is the ability to liaise with Architects and construction contractors, to manage and develop the skills of your assigned Juniors, maintain Excellent Customer Relationships and ensure all site work is performed in a clean and professional manner.

    Our Junior technicians have demonstrated their ability for handling construction tools, have the ability to learn electronic technology, are motivated to learn both on the job and online the developing technology in this field.

    These positions are mobile in nature depending on the customers site installation location. As Seniors typically are supplied with transport, a full clean driving licence is a prerequisite for this role.

    If these opportunities strike a chord with you, we would be delighted to hear from you.


    Apply for Job

  • Audio Visual Service Engineer Dublin, Full-time

    Audio Visual Service Engineer

    Being the face of Digicom on a day to day basis with our customers requires the right personality as well as the required technical skills and experience.

    Our Service Engineers are motivated to provide a high-quality service to our clients. In addition to ensuring our clients systems are operating at their best, a key requirement is our Technicians’ personal skills, working with clients, developing the relationship, understanding their issues and providing the right level of response.

    To fulfil this role, you will already have a strong working knowledge and understanding of the AV industry and associated technologies, you will have excellent product knowledge including Crestron, AMX, Extron, Cisco, Polycom, Evoko, Barco, etc… You will understand Networks and product / system integration. Have the ability to root cause problems and resolve issues whilst at the same time being flexible working to client requirements and deadlines.

    As this position is in Field Service, transport is provided so a full clean driving licence is a pre-requisite. Salary is commensurate with experience. On-going training and development is provided.

    Working hours are typically Office hours but some flexibility is required as we work to client requirements and deadlines.

    Outline of Responsibilities

    • On-site maintenance and repair of Audio Visual installations provided by Digicom
    • Achievement of contracted Service Level Agreements and internal KPI metrics.
    • Responsibility for resolution of Customer Audio Visual incidents and problems.
    • Maintaining effective & courteous communication with all departments and customers.
    • Managing parts car stock and updating Digicom warehouse stock levels including quarterly car stock and in-house parts stock take.
    • Maintaining excellent Customer relationships at all times.

    To be considered for this position you will need to demonstrate appropriate qualification, training and experience.


    Apply for Job

  • Print Service Engineer Dublin, Full-time

    Print Service Engineer

    Reporting to: Service Manager

    Location: Digicom Head Office – carry out repairs at Client sites.

    Summary:

    To carry out all tasks and activities necessary to ensure the good and proper functioning of all Clients’ equipment on site; and to safely, accurately and efficiently provide the best possible Service to Digicom’s Clients.

    Interacting with:

    Clients (technical & non-technical), IT Providers, Digicom Service Desk, other departments at Digicom, Suppliers, Technical Support etc.

    Qualifications / Experience

    Required

    • Installation of Photocopier and Printer hardware and associated software.
    • Ability to diagnose, repair and perform preventative maintenance on a range of MFDs, photocopiers and printers in professional settings.
    • Strong working knowledge and understanding of the MPS industry and associated hardware and software.
    • Excellent IT / Network skills – ability to pick-up new systems quickly.
    • Full, clean driving license.

    Desired

    • Experience of Document Management Solutions.
    • Experience of stock management software.
    • Health and safety training.
    • Safe-pass training.

    Responsibilities

    • On-site Installation, Maintenance and Repair of all Office Technology Products sold by Digicom (Photocopiers, Printers and associated software).
    • Timely logging of all relevant information on Business Management software.
    • Adhering to all call logging and service procedures.
    • Technical training both with Manufacturer as well as cross training when and where required. Following agreed Manufacturer service procedures.
    • Stock-taking – undertake regular Van stock-takes.
    • Communication – represent the Service Dept. at meetings, communicate effectively and cooperatively both internally and externally: face to face, email & telephone.
    • Safety – adhere to all company and legislative Environmental, Health & Safety requirements and safely operate all warehouse equipment and machinery.
    • Quality – perform all duties and tasks in accordance with the company Quality Management System.

    Person Specification

    • Ability to interact and engage with Clients face to face.
    • Good problem solver – ability to aid efficiency and add value.
    • Ability to multi-task and work methodically in a fast-paced environment.
    • Ability and attitude necessary to work unsupervised – and to seek guidance when necessary.
    • Cooperative, collaborative and helpful demeanour.
    • Ability to communicate effectively: internally and externally.
    • Diligent attention to detail and thorough attention to safety.
    • Ability to work under pressure and show flexibility.
    • Strong planning and organising skills.

    Deliverables / Key Performance Indicators

    • High percentage of First-Time-Fix of machine faults (goal of 90% +).
    • Target of responding to all calls within 5 working hours.
    • Workshop Housekeeping audits weekly.
    • Client Satisfaction target of 95%.

    We will provide:

    • Competitive Salary with KPI bonus.
    • Van.
    • Mobile phone.
    • Laptop.
    • Training plan.


    Apply for Job

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