Why join Digicom?

Digicom’s mission is to enhance digital business communication.

We are passionate about technology and the benefits it brings to business. Digital Communication is a buoyant market indeed and we’re proud to be part of it and to guide our customers on their digital transformation journey. The “Future of Work” is way closer than we all think and we want our customers to be ready and embrace the changes.

We also care about our employees, they are the cornerstone of our business. We want our staff to feel valued and heard and are constantly looking for ways to keep on improving internally.

Digicom have been in successful business for over 20 years and we keep growing.
We are looking for talented and committed individuals who share our passion and our values and will contribute to achieve our vision:

“To be the go-to digital communication expert for business, that cares for both its people and customers.”

We work hard to reach this goal and to live by our values:

  • Integrity: Personal integrity is our essence, we hold ourselves and each other accountable, we act with transparency and self-honesty.
  • Respect: We believe a positive approach makes a difference, we endeavor to treat each person we meet with patience and kindness.
  • Collaboration: We share common goals, believe in teamwork and care for one another. We go the extra mile to support the team’s effort and achieve success.
  • Excellence: We strive for excellence both in ourselves and in our customer service and we work diligently to deliver the best customer experience.
  • Smart Learning: We never stop growing and we take responsibility for developing our skills and talents. We keep open minded to new possibilities and strive to improve continuously.
  • Ambition: We are driven and aim high, we focus on our goals & purpose and are committed to making it happen.

 

If you share these values then we want to hear from you.

Vacancies

  • Service Co-Ordinator

    Currently we have a Vacancy for a Service Co-Ordinator – If you wish to apply, Please email careers@digicom.ie

    Summary

     

    The purpose of the role is:

    • to provide helpdesk support for our service customers based on Service Level Agreements.
    • to co-ordinate and schedule calls based on engineer availability and customer agreements.
    • the completion of administrative tasks in relation to the customers agreement.

     

    This is a busy role that will require you to gain a strong understanding of the operations of this highly customer focused organisation where ongoing help, training and support will be provided. The successful candidate will be an integral member of the Digicom Services Support Team.

    Job duties and responsibilities

    • Helpdesk support for all customer queries for both Office Technology and Audio Visual Service customers.
    • Logging and actioning all calls and scheduling these in accordance with customer Service Level Agreements.
    • Ensure critical cases are identified and responded to without delay.
    • Co-ordination and scheduling of preventative maintenance calls as per customer agreements.
    • Liaise with colleagues, Department Managers and Contractors as necessary.
    • Work closely with Field Service Engineers to schedule calls / manage diaries.
    • Ensure cases are updated and closed on the call logging system.
    • Maintain appropriate level of communication with customers and with colleagues.
    • Obtain pricing and process parts orders for customer calls.
    • Place and track orders for consumables.
    • Raise supplier PO’s and approve corresponding invoices.
    • Assist with invoicing and billing process for customer service agreements.
    • Manage parts return process in line with warranty requirements.
    • Admin support for Service Department.
    • Remote monitoring of AV and Office Technology systems .
    • Receptionist duties and general office administration.

    About the Person

    Key characteristics for the role include:

    • Highly organised with strong administration skills
    • Strong attention to detail
    • Excellent communication skills
    • High numeracy skills .
    • Proficient with use of Excel/Word/Outlook/Teams/Zoom.
    • Extremely well organised and structured in their work
    • Ability to prioritise and to multitask
    • Clear communication style, written and verbal.
    • Experience with call logging software is an advantage

     

    The successful candidate will have a proven track record in a busy service department or call centre in an administration role.


    APPLY

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