05 Feb

Ireland’s largest insurance brokerage improves efficiency & security with managed document solution

Arachas is Ireland’s largest, fastest-growing, nationwide insurance brokerage, who employ over 250 insurance professionals across the country. Arachas is headquartered in Dublin, and has numerous regional insurance hubs located in Cork, Galway, Kildare, Waterford, Mayo and Fermanagh to offer a localised service for their clients.

Arachas pride themselves on only working with the best in build high quality insurance products that they are happy to recommend, so that their customers get the peace of mind that comes from a personalised insurance service. One of the key elements of Arachas’ operation is being able to produce and manage huge volumes of documents securely. This is an essential part of the Insurance process.

Arachas wanted to replace their current fleet of MFDs with the latest in MFD technology while implementing a more consistent user experience across their locations. There was also a lack of control with print/copy output within the business and Arachas had a strong desire to address this with a more robust solution that would include Secure Follow You printing by allowing users to authenticate at the MFD via their existing ID card. Arachas also expressed their interest to eliminate a number of single functions scanners and 3rd party software used to integrate with their back end systems, Open-I and Adest.

Arachas turned to their preferred and trusted supplier Digicom, who after viewing all of the requirements, provided their company with an overarching print strategy which not only delivered the print hardware but also included an integrated Ricoh Software solution. After undertaking a site visit and device audit of Arachas’ print, scan and copy usage, Digicom recommended a fleet of 14 IMC 3000A’s Ricoh Multifunctional Products (MFPs) to help digitise all documents and scan, print, copy and fax.

Digicom supported by Ricoh Solutions Architects investigated Arachas’ capture and index workflows and designed a bespoke solution that combined the Ricoh devices with Kofax Equitrac in conjunction with Kofax Autostore to create a single, integrated and managed print/scan solution to address all their challenges.

“The Digicom solution increased efficiency for all staff, allowing easy and secure printing. The printing and scanning steps are now the same in every office, which is very useful for the staff that can work from multiple offices in one month. From an IT perspective, everything is centrally managed and Digicom ensured integration with our insurance systems.”

Diarmuid Quirke, Head of IT, Arachas

The benefits of Digicom’s solution are:

  • Full control and greater efficiency for document capture/digitisation and print release
  • Far greater insight into print use and expense
  • Significant cost and resource saving
  • Productivity and sustainability benefits
  • Increased business efficiency
  • More secure technology
  • More accessible information
  • ‘Work From Home’ friendly with direct access to documents from any location


Read more: Arachas Case Study

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