Why join Digicom?

Digicom’s mission is to enhance digital business communication.

We are passionate about technology and the benefits it brings to business. Digital Communication is a buoyant market indeed and we’re proud to be part of it and to guide our customers on their digital transformation journey. The “Future of Work” is way closer than we all think and we want our customers to be ready and embrace the changes.

We also care about our employees, they are the cornerstone of our business. We want our staff to feel valued and heard and are constantly looking for ways to keep on improving internally.

Digicom have been in successful business for over 20 years and we keep growing.
We are looking for talented and committed individuals who share our passion and our values and will contribute to achieve our vision:

“To be the go-to digital communication expert for business, that cares for both its people and customers.”

We work hard to reach this goal and to live by our values:

  • Integrity: Personal integrity is our essence, we hold ourselves and each other accountable, we act with transparency and self-honesty.
  • Respect: We believe a positive approach makes a difference, we endeavor to treat each person we meet with patience and kindness.
  • Collaboration: We share common goals, believe in teamwork and care for one another. We go the extra mile to support the team’s effort and achieve success.
  • Excellence: We strive for excellence both in ourselves and in our customer service and we work diligently to deliver the best customer experience.
  • Smart Learning: We never stop growing and we take responsibility for developing our skills and talents. We keep open minded to new possibilities and strive to improve continuously.
  • Ambition: We are driven and aim high, we focus on our goals & purpose and are committed to making it happen.

 

If you share these values then we want to hear from you.

Vacancies

  • Field Service Technician – Managed Print Solutions

    Reporting to              Service Manager – Office Technology Service Department

    Summary:                 Field service of all Digicom Office Technology Products

    Outline of responsibilities 

    • On-site maintenance and repair of all Office Technology Products sold by Digicom
    • Warehouse Repairs and support.
    • Installation of Hardware and software on client sites and remotely.
    • Adhering to all call logging and service procedures (ie minimum call procedures etc.)
    • Technical training both with Manufacturer as well as cross training when and where required. Following agreed Manufacturer service procedures.
    • Stock control and management
    • Ad-hoc duties as required within the department.

    Requirements 

    • Previous experience with service and repair of printers and multifunctional devices. (Ricoh, Samsung, Brother, etc)
    • Experience with install and support of Managed Print Services (Equitrac, Papercut, Y-Soft)
    • Strong IT and networking knowledge with experience installing Printers and software on Windows Servers.
    • Full Clean Drivers Licence.

    What we Offer

    • Fully expensed company van, laptop, mobile, workwear, competitive salary and benefits.
    • Competitive salary based on experience
    • Bonus scheme
    • Company pension


    APPLY

  • AV Service Engineer

    We are a Business to Business supplier of integrated Audio-Visual systems, as well as Print and
    Document Management Solutions. Digicom Office Technology Ltd. are one of Irelands top Audio
    Visual Integrators and are searching for an experienced Technical Support Engineer to join their
    team.

    Digicom provide Audio Visual solutions for customers including fitout of office spaces with
    Audio Visual Equipment ranging from small meeting rooms to large boardrooms / conference rooms
    and full office fit outs for customers.

    We specialise in Video Conferencing and Telepresence Systems, Audio Conferencing, LCD and
    Projector Presentation Systems, Digital Signage, Lighting Control, Room Control, Video and audio
    Over Ethernet Cable, TV Signal and IP TV, Cable Management, Video Recording and streaming
    Solutions.

    Our Service Engineers are motivated to provide a high-quality service to our clients. In addition to
    ensuring our clients systems are operating at their best, a key requirement is our technicians’
    personal skills, working with clients both onsite and remotely to resolve hardware and software issue,
    developing the relationship, understanding their issues and providing the right level of response.
    Being the face of Digicom on a day to day basis with our customers requires the right personality as
    well as the required technical skills and experience.

    To fulfil this role, you will already have a strong working knowledge and understanding of the AV
    industry and associated technologies and their associated software, you will have excellent product
    knowledge including Crestron, Q-SYS, Biamp, Cisco, Polycom, Zoom rooms, etc.

    You will understand Networks and product / system integration. Have the ability to root cause
    problems and resolve issues whilst at the same time being flexible working to client requirements and
    deadlines.

    As this position is in Field Service, transport is provided so a full clean driving licence is a pre-requisite.

    Outline of Responsibilities:

    • On-site and remote maintenance and repair of Audio-Visual systems
    • Test integrated systems and perform troubleshooting when needed
    • Test, and troubleshoot DSP systems
    • Liaise with manufacturers technical engineers to resolve technical issues
    • Fine tune audio video systems to ensure optimal performance
    • Maintaining effective & courteous communication with all departments and customers.
    • Managing parts car stock and updating Digicom warehouse stock levels including quarterly
    car stock and in-house parts stock take.
    • Maintaining excellent Customer relationships at all times.
    • Ability to travel to various job sites required
    • To be considered for this position you will need to demonstrate appropriate qualification,
    training and experience.
    • Other duties as required.

    Skills and Abilities

    • Excellent troubleshooting skills
    • Communicate and interact with internal employees, clients and colleagues in a professional
    and timely manner
    • Experience with remote access programmes
    • Understanding of networks including VPN configuration
    • Ability to diagnose complex system problems
    • Knowledge of Advanced signal flow for audio, video and control
    • Effective communication and interaction with employees, clients and colleagues
    • Ability to balance multiple tasks with changing priorities
    • Ability to work and think independently and ensuring to meet deadlines
    • Strong organizational skills and excellent attention to detail

    Education and/or Experience

    • Minimum 2 years of AV service experience
    • Industry recognised qualifications Crestron, QSYS, Biamp, Poly preferred
    • Minimum of a Leaving Certificate or equivalent preferred
    • Formal education in Electronics or related field preferred
    • Valid, clean, Driver’s Licence

    Salary is commensurate with experience. On-going training and development is provided.
    Working hours are typically office hours but some flexibility is required as we work to client
    requirements and deadlines and support some out of hours customer webinar events


    APPLY

  • Audio Visual Installation Engineer

    Digicom Office Technology Ltd. are one of Irelands top Audio Visual Integrators and are searching for
    an experienced AV Engineer to join their team.

    The role includes the fit out of office spaces with Audio Visual Equipment ranging from small
    meeting rooms to large boardrooms / conference rooms and full office fit outs for customers.

    Outline of responsibilities:

    • To install & maintain Audio Visual System Integration Solutions, on a client-by-client basis
    • The timely installation & commissioning of all AV Projects (Projection Systems, LFD Systems,
    Video Conferencing Systems, Room Control Systems)
    • To liaise with Clients on Audio Visual projects, as well as working with salespeople and all staff
    involved in the SOP.
    • Maintaining effective & courteous communication with all departments
    • Good communication and feedback of any and all relevant site issues.
    • Preparation and timely submittal of all relevant paperwork.
    • Professional care and upkeep of all Company Property including vehicles, tools, clothing etc..
    • Maintaining Excellent Customer Relationships
    • Ensuring all site work is performed in a clean and professional manner

    Desired Skills/Requirement

    • Good Knowledge of Audio Visual Systems
    • Good Knowledge of Computers and Networks
    • Full / Provisional Driving Licence required.
    • Quick Learner
    • Attention to Detail
    • Ability to take instruction
    • Ability to work as part of a team
    • Interest in Technology

    The Benefits:

    • Chance to work for a market leading company
    • Professional Training
    • Engaging and responsible role
    • Company Pension
    • Great company with a team atmosphere and an emphasis on employee wellness

    The Position:
    • Full Time Permanent role working in the office and on client sites
    • Standard Monday-Friday week with some overtime required to complete projects
    • Team player required to work as part of a Team in the installation and support of Digicom’s
    Audio Visual Installation Projects

    Salary will be offered depending on experience


    APPLY

  • Audio Visual Installation Manager

    Reporting to : AV Installations Projects Manager

    The purpose of the role is to manage the installation of AV systems from design handover to
    final completion and Customer handover. The Installation Manager will be responsible for
    projects from conception to completion and must be capable of taking responsibility for a
    number of projects concurrently.

    Job Duties & Responsibilities:

    • Primary responsibility the execution of assigned installation projects to meet Client
      and Digicom’s expectations (financial, quality and on time delivery performance).
    • The primary decision maker on job execution and timing, taking account of financial
      implications, client Satisfaction and technical performance.
    • Defining, monitoring and ensuring the required quality standards are achieved in
      terms of system performance, clean completion and on-site staff performance.
    • Identifying and managing changes in scope and subsequent cost recovery from
      customers.
    • Be the voice of the customer within Digicom regarding project schedule status.
    • Ensure all Health and Safety, Quality and Environmental systems are managed and
      adhered to both within Digicom and at Customers sites.

    Key characteristics:

    • Candidates must have 4 years’ experience in a commercial/ industrial customer
      facing role in the installation of technical services
    • Experienced leading a team and overseeing site crews
    • Ability to work independently across all organisation levels
    • Organised and structured in their work
    • Clear communication style, written and verbal
    • Training in Project management skills
    • Experience in M&E construction management/ technical services installation
    • Full Drivers Licence


    APPLY

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