Laserfiche Software Assurance Plan

“A Key element of your IT Infrastructure.”

From comprehensive educational material to rapid-response technical support, LSAP includes everything you need to optimise system performance, improve staff efficiency and maximise the value of your Laserfiche investment.

  LSAP ensures product updates as soon as they are released.

  LSAP guarantees support in a prompt and professional manner.with

LSAP Benefits

• Access, through the VAR, to Laserfiche hotline technical support. Base LSAP technical sup- port response times are within 24 hours, and Priority LSAP response is within 4 hours.
• Routine updates and patches available for download.
• Access to the Laserfiche Support Site, including the Knowledge Base, white papers, training guides and user forums.
• 100% upgrade credit for existing software.
• The option of on-site VAR support for existing Laserfiche products including preventative maintenance and user training.
• Eligibility for user workshops and training conferences.

By investing in LSAP you will have:

Access to the Laserfiche technical support options: Telephone, e-mail, remote & visit support through your reseller Web chat with Laserfiche support personnel Escalation of urgent cases to senior Laserfiche support staff	With LSAP	No LSAP
Access to routine updates and patches. Your system can be left open to the risk of compatibility issues with operating system or other infrastructure / integrated software changes (e.g. MS Office)
Upgrade credit for existing software. LSAP gives you 100% upgrade on your existing software
Access to the Laserfiche Support Site forums including: Knowledge Base White Papers Training Guides User Forums Educational Resources
On-site support for existing Laserfiche products
Eligibility for user workshops and training conferences
Fast-track escalation to senior engineers for urgent support cases
Preferred pricing on Laserfiche user education programs