Audio Visual Services Support
Your Technology - Our Responsibility
Let Digicom take responsibility for your technology, so you don’t have to.
- Maximize the return on your investment
- Ensure business-critical meetings deliver
- Professional training to prevent poor user performance
“Making your technology work first time, every time.”
A comprehensive support structure that covers all AV Components from all of the AV Manufacturers, with response times which will optimise system performance, improve staff efficiency and maximise the value of your Audio Visual investment.
- Digicom AVSS ensures software and firmware updates as soon as they are released.
- Outsource your AV engineering requirements.
- Digicom AVSS guarantees maintenance in a prompt and professional manner.
Digicom AVSS - Services
- On-site outsourced managed services
- On-site audio visual, video conferencing, retail signage and informational broadcast service support
- Room control and scene programming
- Cleaning, recalibration, cable testing and consumable replacement
- Guaranteed response times
- Remote diagnostics
- Telephone hotline support
- Weekly / Monthly / Quarterly usage and productivity reports
- Software patches / firmware updates as standard
- Ongoing new and existing user training to maximise equipment performance
- Customised ‘Cheat Sheets’ and user manuals
- Peace of mind
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Access to Digicom technical support options:
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With AVSS |
No AVSS |
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Access the latest updates and patches. Ensure your software incorporates the latest patches and service pack upgrades available |
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Manufacturer approved warranty support. |
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Maximise your ROI Extend the life and usage of your equipment through scheduled maintenance check-ups |
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Access to the Digicom Support site forums including:
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On-site support |
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Fixed Response Times |
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Fast and direct access to senior engineers |
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Replacement equipment minimising down-time |
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